SlaNotificationRuleInput

Values for an SLA notification rule.

Input Fields

id (ID)

Identifier of the object to update using these values. For new objects it should be null.

notifyCurrentAssignee (Boolean)

Whether to notify the current assignee of the request.

notifyFirstLineTeamCoordinator (Boolean)

Whether to notify the first line team coordinator of the service instance of the affected SLA.

notifyFirstLineTeamManager (Boolean)

Whether to notify the first line team manager of the service instance of the affected SLA.

notifyServiceOwner (Boolean)

Whether to notify the service owner of the service of the affected SLA.

notifySupportTeamCoordinator (Boolean)

Whether to notify the support team coordinator of the service instance of the affected SLA.

notifySupportTeamManager (Boolean)

Whether to notify the support team manager of the service instance of the affected SLA.

thresholdPercentage (Int)

The percentage of the resolution target duration when a notification should be generated.