SlaNotificationRule Object

Fields

The fields in this section list which values can be retrieved when querying SlaNotificationRule records.

notifyCurrentAssignee (Boolean)

Whether to notify the current assignee of the request.

notifyFirstLineTeamCoordinator (Boolean)

Whether to notify the first line team coordinator of the service instance of the affected SLA.

notifyFirstLineTeamManager (Boolean)

Whether to notify the first line team manager of the service instance of the affected SLA.

notifyServiceOwner (Boolean)

Whether to notify the service owner of the service of the affected SLA.

notifySupportTeamCoordinator (Boolean)

Whether to notify the support team coordinator of the service instance of the affected SLA.

notifySupportTeamManager (Boolean)

Whether to notify the support team manager of the service instance of the affected SLA.

thresholdPercentage (Int)

The percentage of the resolution target duration when a notification should be generated.