RequestCategory
One of:
-
incident
: Incident - Request for Incident Resolution -
rfc
: RFC - Request for Change -
rfi
: RFI - Request for Information -
reservation
: Reservation - Request for Reservation -
order
: Order - Request for Purchase -
fulfillment
: Fulfillment - Request for Order Fulfillment -
complaint
: Complaint - Request for Support Improvement -
compliment
: Compliment - Request for Bestowal of Praise -
other
: Other - Request is Out of Scope -
case
: Case