Effort Classes Import
Effort Classes can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.
Detailed information about the data that can be specified in the columns of an Effort Classes import file can be found in Effort Classes API - Fields.
CSV Example
ID,Source,Source ID,Disabled,Name,Cost Multiplier,Position,Created At,Updated At,Service Offerings
1,,,0,Non-Billable Support - Business Hours,1.0,1,2018-08-05T10:01:21-05:00,2018-08-05T10:01:21-05:00,"Bronze Mainframe
Bronze Microsoft Support"
2,,,0,Non-Billable Support - Overtime Mondays thru Saturdays,1.5,2,2018-08-05T10:01:21-05:00,2018-08-05T10:01:21-05:00,
3,,,0,Non-Billable Support - Overtime Sundays,2.0,3,2018-08-05T10:01:21-05:00,2018-08-05T10:01:21-05:00,