First Line Support Agreements Import
First Line Support Agreements can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.
Detailed information about the data that can be specified in the columns of a First Line Support Agreements import file can be found in First Line Support Agreements API - Fields.
CSV Example
ID,Source,Source ID,Status,Name,Customer,Customer Representative,Provider,Service Desk Team,Start Date,Notice Date,Expiry Date,Support Hours,Time Zone,Pickup Target,Pickups Within Target,First Call Resolutions,Service Desk Only Resolutions,Service Desk Resolutions,Rejected Solutions,Target Details,Charges,Remarks
,,,active,UpdatedFirst line support agreement for VirtualSupport,VS External,khunal.shrestra@virtualsupport.com,"VirtualSupport, Ltd.",Service Desk,2009-01-01,,,24x7 (Monday through Sunday),Mumbai,0:30,80,30,20,40,60,,UpdatedSupport is provided to internal customers. No charges apply.,
,,,active,First line support agreement for Widget North America,"Widget North America, Inc. @wna",chess.cole@widget.com @wna,"VirtualSupport, Ltd.",Service Desk,2009-01-01,2013-12-31,,24x7 (Monday through Sunday),Mumbai,1:30,40,60,30,40,40,,"Customer is charged $10 per request registered by VirtualSupport. In addition, customer is charged $10 per request completed by VirtualSupport.",