Product Categories Import
Product Categories can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.
Detailed information about the data that can be specified in the columns of a Product Categories import file can be found in Product Categories API - Fields.
CSV Example
ID,Source,Source ID,Disabled,Name,Group,Reference,Rule Set,UI Extension
,,,0,Desktop PC or Workstation,Computer,computer/desktop_pc_or_workstation,physical_asset,
,,,0,Website,"",website,logical_asset_with_financial_data,
Updating Existing Product Categories
Apart from specifying the ID
or the Source
and Source ID
columns to find an existing record, R-Service is also able to match existing records using the Reference
value.
This means that when an ID
, Source
and Source ID
are not provided in the import file, and the given Reference
value matches one of the Product Categories in the current Account, all the fields of that product category will be overwritten with the values provided in this import file. If the Source
and Source ID
columns are present in the import file, these fields will be cleared in the product category that matches the given Reference
value.