Requests Import
Requests can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.
Detailed information about the data that can be specified in the columns of a Requests import file can be found in Requests API - Fields.
CSV Example
ID,Source,Source ID,Permalink,Requested By,Requested For,Organization,Template,Knowledge Article,Grouped Into,Subject,Category,Impact,Service Instance,Configuration Item,Team,Member,Supplier,Supplier Request ID,Status,Problem,Change,Project,Completion Reason,Created By,Created At,Updated At,Resolution Target,Completed At,Downtime Start,Downtime End,Notes,Internal Notes,Reviewed,Urgent,Satisfaction,Addressed,Custom Fields,Waiting Until,Desired Completion,Agile Board,Agile Board Column,Agile Board Column Position
,,,,chess.cole@widget.com,chess.cole@widget.com,"Widget North America, Information Technology @widget",,,,"The ""Y"" key on keyboard no longer works",incident,medium,Personal Computing for IT Chicago,CMP00021,"End-User Support, Chicago",tom.peterson@widget.com,"Best IT, Inc.",1234,waiting_for,,,,,chess.cole@widget.com,2012-10-14T09:37:33-05:00,2012-10-14T09:38:01-05:00,2012-10-15T13:00:33Z,,,,"tom.peterson@widget.com 2012-10-14T09:38:01-05:00
Asked our PC supplier for assistance.","Note with sensitive information",0,1,,0,,,,Kanban Board,To Do,1
,,,,tom.peterson@widget.com,ed.turner@widget.com,"Widget Data Center, External IT @widget",,,,Add cost center for IT training,rfc,,Finance (SAP) Production,,"SAP Development, North America",,,,assigned,,,,,tom.peterson@widget.com,2012-10-14T09:39:31-05:00,2012-10-14T09:39:31-05:00,,,,,"","",0,0,,0,,,,,,
Updating Existing Requests
When identifying an existing Request for an update using the Source and SourceID columns as described in the Create or update? section, the Request will be searched for in the account of the API user.