Service Categories Import
Service Categories can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.
Detailed information about the data that can be specified in the columns of a Service Categories import file can be found in Service Categories API - Fields.
CSV Example
ID,Source,Source ID,Name,Description,Services
,,,Printing,"The Printing services provide the ability to print to local and network printers.","Network Printing;
Local Printing"
,,,Enterprise Applications,"These are the software application services that are used for the support of the business processes.","Customer Relationship Management (Siebel);
Expense Reporting;
Finance (SAP);
Sales Tracking"