SLA Notification Rules Import
SLA notification rules can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.
Detailed information about the data that can be specified in the columns of an SLA notification rules import file can be found in SLA Notification Rules API - Fields.
CSV Example
"ID",SLA Notification Scheme,Threshold Percentage,Notify Current Assignee,Notify Service Owner,Notify Support Team Manager,Notify Support Team Coordinator,Notify First Line Team Manager,Notify First Line Team Coordinator
1,Scheme 1,25,1,0,0,0,0,0
2,Scheme 1,50,0,1,1,0,0,0