Service Level Agreements - Financial Details Import
Service Level Agreement Financial Details can be imported into R-Service using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.
You need the Financial Manager role to use this import.
Detailed information about the data that can be specified in the columns of a Service Level Agreements Financial Details import file can be found in Service Level Agreements API - Fields.
CSV Example
Service Level Agreement,Agreement ID,Activity ID top,Activity ID high,Activity ID medium,Activity ID low,Activity ID RFC,Activity ID RFI
Bronze Conference Room for Widget Data Center (Houston),agreement-id-123,activity-top-123,activity-high-123,activity-medium-123,activity-low-123,activity-rfc-123,activity-rfi-123
"Bronze Local Printing for Widget Data Center, External IT",agreement-id-456,activity-top-456,activity-high-456,activity-medium-456,activity-low-456,activity-rfc-456,activity-rfi-456