Me API
The services under the /me endpoint show items for the currently authenticated person.
Me
List all details of the authenticated person.
GET /me
Response
Status: 200 OK{
"picture_uri": "https://itrp-demo.s3.amazonaws.com/defaults/avatars/people/large/5-430134.png",
"source": null,
"information": "Experience & Interests:\n* PRINCE II/PMP\n* ISO 20000-1, ISO 20000-2 (ITIL)\n* ISO 17799",
"sourceID": null,
"id": 5,
"created_at": "2016-02-17T09:17:51-06:00",
"disabled": false,
"time_zone": "Central Time (US & Canada)",
"locale": "en-GB",
"primary_email": "howard.tanner@widget.com",
"manager": null,
"job_title": "IT Manager (also Change Controller and Operations Manager)",
"supportID": "430134",
"name": "Howard Tanner",
"location": "Room 202, Desk 01",
"cost_per_hour": "100.0",
"updated_at": "2016-02-23T04:12:18-06:00",
"time_format_24h": false,
"site": {
"id": 13,
"name": "Widget Data Center"
},
"organization": {
"id": 30,
"name": "Widget Data Center, External IT"
},
"contacts": [
{
"id": 330,
"telephone": "+1 (713) 987 2951",
"label": "work"
},
{
"id": 328,
"telephone": "+1 (713) 441 8299",
"label": "mobile"
},
{
"id": 329,
"telephone": "+1 (713) 987 2911",
"label": "fax"
}
],
"account": {
"name": "Widget Data Center",
"id": "wdc"
},
"permissions": [
{
"account": {
"name": "Widget Europe",
"id": "weu"
},
"roles": [
"account_administrator"
]
},
{
"account": {
"name": "Widget North America",
"id": "wna"
},
"roles": [
"account_administrator"
]
},
{
"account": {
"name": "Widget Data Center",
"id": "wdc"
},
"roles": [
"account_administrator",
"specialist",
"service_desk_analyst",
"service_desk_manager",
"problem_manager",
"workflow_manager",
"release_manager",
"service_level_manager",
"configuration_manager",
"account_owner"
]
}
],
"addresses": []
}
My Inbox
List all items of the authenticated person that are in his/her inbox.
GET /me/my_inbox
Response
Status: 200 OK[
{
"task": {
"for": {
"organization": {
"id": 30,
"name": "Widget Data Center, External IT"
},
"requester": {
"id": 68,
"name": "Carla Cluster"
}
},
"subject": "Inform service owner of implemented emergency change",
"team": {
"id": 11,
"name": "Operations"
},
"next_target_at": "2016-02-23T12:00:44-06:00",
"new_assignment": true,
"id": 21413,
"member": {
"id": 5,
"name": "Howard Tanner"
},
"status": "assigned",
"impact": "none"
}
},
{
"request": {
"for": {
"organization": {
"id": 30,
"name": "Widget Data Center, External IT"
},
"requester": {
"id": 72,
"name": "Barney Turban"
}
},
"subject": "Laptop CMP00035 will not boot any more",
"team": {
"id": 11,
"name": "Operations"
},
"next_target_at": "best_effort",
"new_assignment": false,
"id": 70468,
"member": {
"id": 5,
"name": "Howard Tanner"
},
"status": "accepted",
"impact": "medium"
}
},
"..."
]
Sorting
By default a collection of inbox items is sorted descending by next_target_id.
My Team’s Inbox
List all items of the authenticated person that are in his/her team’s inbox.
GET /me/my_teams_inbox
Response
Status: 200 OK[
{
"task": {
"for": {
"organization": {
"id": 30,
"name": "Widget Data Center, External IT"
},
"requester": {
"id": 68,
"name": "Carla Cluster"
}
},
"subject": "Inform service owner of implemented emergency change",
"team": {
"id": 11,
"name": "Operations"
},
"next_target_at": "2016-02-23T12:00:44-06:00",
"new_assignment": true,
"id": 21413,
"member": {
"id": 5,
"name": "Howard Tanner"
},
"status": "assigned",
"impact": "none"
}
},
{
"request": {
"for": {
"organization": {
"id": 30,
"name": "Widget Data Center, External IT"
},
"requester": {
"id": 72,
"name": "Barney Turban"
}
},
"status": "in_progress",
"team": {
"name": "Operations",
"id": 11
},
"new_assignment": false,
"subject": "Add monitoring job for IIS service on CMP00045",
"id": 70416,
"next_target_at": "best_effort",
"impact": null,
"member": {
"name": "Ellen Brown",
"id": 47
}
}
},
"..."
]
Sorting
By default a collection of inbox items is sorted descending by next_target_id.
Requests Requested By or For Me
List all Requests that were requested by or for the authenticated person.
GET /me/requested_by_or_for_me
Response
Status: 200 OK[
{
"id": 70417,
"subject": "Remove monitoring jobs from CMP00041",
"created_at": "2016-02-15T13:14:00-06:00",
"status": "assigned",
"completed_at": null,
"...": "..."
},
"...",
{
"id": 70388,
"subject": "No network on iPhone at Widget Data Center",
"created_at": "2016-02-10T10:29:00-06:00",
"status": "completed",
"completed_at": "2016-02-10T12:58:00-06:00",
"...": "..."
},
"..."
]
Sorting
By default this list is sorted by showing the open requests first descending by id, then showing the completed requests descending by completed_at.