Requests - Affected SLAs API
List affected SLAs of a request
List all affected SLAs of the request with a specific ID.
GET /requests/:id/affected_slas
Response
Status: 200 OK[
{
"stopped_clock_at": null,
"service_instance": {
"name": "New York Network",
"id": 73
},
"created_at": "2016-03-14T03:00:11-06:00",
"started_at": "2016-03-14T03:00:11-06:00",
"support_hours": {
"name": "24x7 (Monday through Sunday)",
"id": 29
},
"downtime_start_at": null,
"actual_response_at": "2016-03-14T03:00:11-06:00",
"actual_resolution_duration": 0,
"updated_at": "2016-03-14T03:14:11-06:00",
"supplier": null,
"stopped_clock_duration": 0,
"resolution_target_at": "2016-03-14T13:00:11-06:00",
"actual_response_duration": 0,
"support_team": {
"name": "Operations",
"id": 11
},
"response_target_at": "2016-03-14T04:00:11-06:00",
"id": 214,
"request": {
"account": {
"name": "Widget North America",
"id": "wna"
},
"id": 70473,
"subject": "Windows password reset required"
},
"downtime_duration": null,
"downtime_end_at": null,
"accountability": "supplier",
"time_zone": "Central Time (US & Canada)",
"sla": {
"name": "End-User Network Connectivity for Widget North America, HQ (New York)",
"id": 34
},
"impact": "medium",
"service_hours": null,
"maximum_response_duration": 60,
"maximum_resolution_duration": 600,
"actual_resolution_at": "2016-03-14T03:00:11-06:00",
"first_line_team": null,
"standard_service_request": null
},
"..."
]
The response contains these fields by default.