Requests - Inbound emails API
List inbound emails of a request
List all inbound emails of a request with a specific ID.
GET /requests/:id/inbound_emails
Response
Status: 200 OK[
{
"id": 9,
"created_at": "2024-03-14T07:32:38-05:00",
"message_id": "<xyz>",
"from": "beatrice.baldwin@widget.com",
"to": "wdc@r-service.tech",
"subject": "Upgrade HP OpenView NNM to v10 (NNM10)",
"body_start": "Our purchase department received a letter from HP announcing the End of Support for ...",
"source_uri": "https://...",
"note": {
"id": 3848,
"nodeID": "..."
},
"failure_reason": null,
"nodeID": "..."
},
"..."
]
The response contains these fields by default.
Collection Fields
By default the following fields will appear in collections of inbound emails:
body_start cc created_at failure_reason from id message_id note source_uri subject to
Obtain a different set of fields using the ?fields= parameter.
Sorting
The collection of inbound emails is sorted ascending by id.
The following fields are accepted by the ?sort= parameter:
id created_at
Fields
- body_start
- Readonly string — The first 255 characters of the body of the inbound email.
- cc
- Readonly string — The value of the CC field of the inbound email.
- created_at
- Readonly datetime — The date and time at which the inbound email was received.
- failure_reason
- Readonly string — When the inbound email did not process successfully, contains the reason why processing failed.
- from
- Readonly string — The sender of the inbound email.
- id
- Readonly integer — The unique ID of the inbound email.
- message_id
- Readonly string — The value of the Message-ID header of the inbound email. This value always starts with
<and ends with>. - note
- Readonly reference to Note — The note that was created from the inbound email.
- source_uri
- Readonly string — An expiring URL that can be used to access the source of the inbound email for a limited time.
- subject
- Readonly string — The subject of the inbound email.
- to
- Readonly string — The recipient of the inbound email.