Requests - Knowledge Articles API
List all knowledge articles of a request
List all knowledge articles of a request with a specific ID.
GET /requests/:id/knowledge_articles
Response
Status: 200 OK[
{
"id": 76,
"sourceID": null,
"subject": "How to connect a 2nd monitor to a desktop PC",
"status": "not_validated",
"service": {
"id": 31,
"name": "Personal Computing",
"provider": {
"id": 46,
"name": "Widget Data Center",
"account": {
"id": "widget",
"name": "Widget International"
}
},
"localized_name": "Personal Computing"
},
"created_at": "2016-11-25T02:16:24-06:00",
"updated_at": "2016-11-25T14:10:05-06:00"
},
{
"id": 57,
"sourceID": null,
"subject": "How to book a conference room",
"status": "validated",
"key_contacts": true,
"end_users": true,
"service": {
"id": 18,
"name": "Conference Room",
"provider": {
"id": 46,
"name": "Widget Data Center",
"account": {
"id": "widget",
"name": "Widget International"
}
},
"localized_name": "Conference Room"
},
"created_at": "2016-11-25T02:16:24-06:00",
"updated_at": "2016-11-25T02:16:24-06:00"
},
"..."
]
The response contains these fields by default.