Requests - Notes API
List notes of a request
List all notes of the request with a specific ID.
GET /requests/:id/notes
Response
Status: 200 OK[
{
"person": {
"name": "Barney Turban",
"id": 58
},
"created_at": "2016-03-12T11:33:00-06:00",
"text": "Use the information gathered in the previous risk & impact analysis tasks to finalize the change plan. Do this is such a way that the implementation plan minimizes both the risk of failure and the impact on the customer(s). Also ensure that the necessary approvals are collected before the implementation of the change can start.\n\nNote that approval from the owner of the service that is related to the workflow is required for each non-standard change, regardless of whether customer representative approval is required or not. Approval from the customer representative(s) of the service that is related to the workflow is only required if the change implementation is going to cause:\n- the service to become unavailable or degraded during service hours, or\n- the functionality of the service to become different.",
"id": 464,
"medium": "default",
"task": {
"id": 89,
"subject": "Finalize the change plan"
},
"attachments": []
},
{
"person": {
"name": "Luis Thomas",
"id": 60
},
"created_at": "2016-03-12T11:33:00-06:00",
"text": "Because the servers are monitored by NNM and because they will need to be rebooted after the upgrade, events wil be generated, and we should warn Operations.",
"id": 463,
"medium": "default",
"task": {
"id": 88,
"subject": "Will events be generated when the change is implemented?"
},
"attachments": []
},
"..."
]
The response contains these fields by default.
Predefined Filters
The following predefined filters are available:
requests/:id/notes/public: List all public notes of a request with a specific IDrequests/:id/notes/internal: List all internal notes of a request with a specific ID
Filtering
Filtering is available for the following fields:
created_at medium person
Sorting
The collection of notes is sorted ascending by id.
The following fields are accepted by the ?sort= parameter:
id person_id created_at
Create a note
POST /requests/:id/notes
When creating a new note these fields are available.
Response
Status: 201 Created{
"id": 12345
}
The response contains the id of the created note.
Fields
- text
- Required text (max 64KB) — The text of the note.
- attachments
- Optional attachments Attachments that should be added to the note.
- internal
- Optional boolean, default:
false— Set to the valuetrueto add an internal note. - suppress_note_added_notifications
- Optional boolean, default:
false— Set to the valuetrueto suppress the ‘Note Added’ notifications from being created. Other notifications, such as ‘Watchlist Item Updated’ and ‘Person Mentioned’, will still be created if applicable.