Request Satisfaction API
The following is required for this API to work:
- the request must have status
Completed
- the request was completed in the last
<x>
days - the authenticated user is either the Requested By or the Requested For person of the request
- the authenticated user did not already indicate his/her satisfaction since the last time the request was completed
When the satisfaction indication is successfully updated the response status will be 204 (“No Content”), otherwise it will be 304 (“Not Modified”).
The value of <x>
can be configured by account administrators via the Reopen requests and Provide feedback fields
on the Self Service Settings form.
Requester is satisfied
Indicates that the authenticated user is satisfied with the manner in which the given request has been handled.
POST /requests/:id/satisfied
Response
Status: 204 No Content
Requester is dissatisfied
Indicates that the authenticated user is dissatisfied with the manner in which the given request has been handled.
POST /requests/:id/dissatisfied
- note
- Required text (max 64KB) — The Note field is used to provide any additional information that could prove useful for resolving the request.
- note_attachments
- Optional aggregated — Attachments to the note.
- reopen
- Optional boolean, default:
false
— Set to the valuetrue
if the user wants to reopen the request.
Response
Status: 204 No Content