Service Level Agreements - Standard Service Request Activity IDs API
This API works only for service level agreements where you have the Financial Manager role in that account.
List all standard service request activity IDs of a service level agreement
List all standard service request activity IDs of a service level agreement with a specific ID.
GET /slas/:id/standard_service_request_activityIDs
Response
Status: 200 OK
[
{
"activityID": "my-activity-id",
"id": 19,
"standard_service_request": {
"created_at": "2023-01-24T05:15:07-06:00",
"id": 69,
"request_template": {
"id": 7,
"subject": "Add local printer",
"localized_subject": "Add local printer",
"nodeID": "..."
},
"resolution_target": null,
"resolution_target_in_days": null,
"response_target": null,
"response_target_in_days": null,
"service_offering": {
"id": 24,
"name": "Bronze Local Printing",
"service": {
"id": 26,
"name": "Local Printing",
"localized_name": "Local Printing",
"nodeID": "...",
"provider": {
"id": 63,
"name": "Widget Data Center, Internal IT",
"account": {
"id": "widget",
"name": "Widget International"
},
"nodeID": "..."
}
},
"nodeID": "..."
},
"support_hours": null,
"updated_at": "2023-01-24T05:15:07-06:00",
"nodeID": "..."
},
"nodeID": "..."
}
]
Add a standard service request activity ID to a service level agreement
Add a standard service request activity ID to a service level agreement with a specific ID.
POST /slas/:id/standard_service_request_activityIDs
When creating a new standard service request activity ID for a service level agreement these fields are available.
Response
Status: 200 OK
{
"activityID": "my-activity-id",
"id": 19,
"standard_service_request": {
"created_at": "2023-01-24T05:15:07-06:00",
"id": 69,
"request_template": {
"id": 7,
"subject": "Add local printer",
"localized_subject": "Add local printer",
"nodeID": "..."
},
"resolution_target": null,
"resolution_target_in_days": null,
"response_target": null,
"response_target_in_days": null,
"service_offering": {
"id": 24,
"name": "Bronze Local Printing",
"service": {
"id": 26,
"name": "Local Printing",
"localized_name": "Local Printing",
"nodeID": "...",
"provider": {
"id": 63,
"name": "Widget Data Center, Internal IT",
"account": {
"id": "widget",
"name": "Widget International"
},
"nodeID": "..."
}
},
"nodeID": "..."
},
"support_hours": null,
"updated_at": "2023-01-24T05:15:07-06:00",
"nodeID": "..."
},
"nodeID": "..."
}
Update a standard service request activity ID of a service level agreement
Update a standard service request activity ID with a specific ID of a service level agreement with a specific ID.
PATCH /slas/:id/standard_service_request_activityIDs/:standard_service_request_activityID_id
When updating an existing standard service request activity ID for a service level agreement these fields are available.
Response
Status: 200 OK
{
"activityID": "my-activity-id",
"id": 19,
"standard_service_request": {
"created_at": "2023-01-24T05:15:07-06:00",
"id": 69,
"request_template": {
"id": 7,
"subject": "Add local printer",
"localized_subject": "Add local printer",
"nodeID": "..."
},
"resolution_target": null,
"resolution_target_in_days": null,
"response_target": null,
"response_target_in_days": null,
"service_offering": {
"id": 24,
"name": "Bronze Local Printing",
"service": {
"id": 26,
"name": "Local Printing",
"localized_name": "Local Printing",
"nodeID": "...",
"provider": {
"id": 63,
"name": "Widget Data Center, Internal IT",
"account": {
"id": "widget",
"name": "Widget International"
},
"nodeID": "..."
}
},
"nodeID": "..."
},
"support_hours": null,
"updated_at": "2023-01-24T05:15:07-06:00",
"nodeID": "..."
},
"nodeID": "..."
}
Remove a standard service request activity ID from a service level agreement
Remove a standard service request activity ID with a specific ID from a service level agreement with a specific ID.
DELETE /slas/:id/standard_service_request_activityIDs/:standard_service_request_activityID_id
Response
Status: 204 No Content
Fields
- id
- Readonly integer — The unique ID of the effort class charge ID.
- activityID
- Required string — The Activity ID is the unique identifier by which an activity that is performed in the context of a service offering is known in the billing system of the service provider.
- standard_service_request
- Required reference to Standard service request — The ID of the standard service request related to the standard service request activity ID.