Change Log
May 18, 2024
- Updated: Mail API updated the Mail API rules with the new “Match on ID when found in the email subject” Email Policy options.
May 3, 2024
- Deprecated: UI Extension: uiExtensionUpdate deprecated
category
as input argument.
April 27, 2024
- New: UI Extension Javascript API: added
service_instance
to the list of request fields that can be interacted with. - Updated: Export: Added additional clarification about architecting integrations based on export files.
April 6, 2024
- Updated: Tag: added
requestCount
.
March 30, 2024
- Updated: DiscoveredConfigurationItems Mutation: added
service
argument to both DiscoveredProductInput and DiscoveredCiInput allowing a service to be linked to discovered assets.
March 23, 2024
- Updated: Configuration Items,: added
archive
,trash
andrestore
options.
March 16, 2024
- Updated: Request: added
tags
- Updated: RequestCreate Mutation: added
newTags
- Updated: RequestUpdate Mutation: added
newTags
andtagsToDelete
- New: Tags: Added tags to the REST API
- Updated: Note: added
inboundEmail
- New: Requests - Note attachments REST API
- New: Requests - Inbound emails REST API
March 2, 2024
- Updated: Broadcast: added the
organizations
,skillPools
andsites
connection - Updated: broadcastCreate Mutation: added
organizationIds
,skillPoolIds
andsiteIds
- Updated: broadcastUpdate Mutation: added
organizationIds
,skillPoolIds
andsiteIds
February 24, 2024
- Updated: broadcastCreate Mutation: added
requestId
- Updated: broadcastUpdate Mutation: added
requestId
February 17, 2024
- Updated: OAuth access token request and OAuth refresh token request require their parameters to be passed via the body. If these parameters are passed via the query string it will result in an “Bad Request” response.
February 10, 2024
- Updated: projectTaskUpdate Mutation: added
phaseId
- Updated: taskCreate Mutation: added
phaseId
- Updated: taskUpdate Mutation: added
phaseId
February 3, 2024
- Updated: RequestFilter: deprecated
supplierRequestid
, please usesupplierRequestID
instead
January 27, 2024
- Updated: ServiceInstances: added the
maintenanceWindow
andtimeZone
fields. - Updated: TaskFilter. Tasks can be filtered on their
supplierRequestID
.
January 13, 2024
- New: ShopArticleCategories. These new objects are also available for export/import.
- Updated: ShopArticles: added the
category
field.
December 16, 2023
- Removed: Backwards compatibility support using ‘change’ instead of ‘workflow’ has been completely removed.
December 9, 2023
- Updated: AgileBoardColumn: added the
clearMember
field. - Updated: DiscoveredConfigurationItems Mutation: It is no longer required to specify the
status
field of the Configuration Items to be uploaded.
December 2, 2023
- Updated: Change to Workflow: The account settings that control whether the ‘change to workflow’ deprecations can be used in API integrations have now been disabled and removed from all environments.
November 18, 2023
- New: SlaCoverageGroup, SlaCoverageGroupCreate, SlaCoverageGroupUpdate.
- Updated: ServiceLevelAgreement: added the
coverageGroups
connection, added thecoverage_groups
value to SlaCoverage. - Updated: AgileBoard: added the
customerRepresentativeSlas
connection.
October 28, 2023
- Updated: Survey and SurveyQuestion: added the
translations
connections. - Updated: Broadcast: added the
remarks
,remarksAttachments
andtranslations
fields. - Updated: PdfDesign: added the
description
anddescriptionAttachments
fields. - Updated: Service Offerings: added the
charge_type_case
,rate_case
,rate_case_currency
,resolution_target_case
,resolution_target_case_in_days
,response_target_case
,response_target_case_in_days
andsupport_hours_case
fields. - Updated: Service Level Agreement: added the
activityID_case
field.
October 23, 2023
- Updated: Events API: Added ability to set requested_by value.
October 14, 2023
- New: NoteReaction, noteReactionCreate and noteReactionDelete.
- Updated: GraphQL documentation: Added the X-CostLimit headers.
October 7, 2023
- Updated: ConfigurationItem: added the fields
lastSeenAt
,endOfSupportDate
,operatingSystem
andramAmount
. These fields can also be changed via mutations and used to filter configuration items. - Updated: DiscoveredConfigurationItems Mutation: added the fields
lastSeenAt
,endOfSupportDate
,operatingSystemId
,ramAmount
,nrOfProcessors
andnrOfCores
. - Updated: RequestFilter: added
operatingSystem
to allow filtering requests based on the operating system of the linked configuration items. - Updated: Request, Task and ProjectTask: added the
checkedItems
field. - Updated: AppOffering: added the
cardDescription
field.
September 30, 2023
- Updated: SyncSet: added the field
resolvedTypes
and theselectedRecords
connection. - Updated: ShortUrlDataType: added the value
change_calendar_personal_view
.
September 23, 2023
- New: Waiting for Customer Follow-Ups and Waiting for Customer Rules.
- New: Waiting for Customer Follow-Ups Import.
- Updated: Service Offerings added the fields
slaWaitingForCustomerFollowUp
. - Updated: Broadcasts added the
slas
field.
September 9, 2023
- Updated: PdfDesign: added the
source
andsourceID
fields. - Added: Export and Import of PDF Designs, by using type value
pdf_designs
. - Deprecated:
- Service Level Agreement deprecated the
billingID
field in favor of theagreementID
field. - Time Entry deprecated the
billingID
andchargeID
fields in favor of theagreementID
andrateID
fields. - Replaced Effort Class Charge IDs by Effort Class Rate IDs.
- Service Level Agreement deprecated the
September 2, 2023
- Updated: Project: added the
phase
filter. - Updated: Standard Service Request: added the
resolutionTargetBestEffort
andresponseTargetBestEffort
fields.
August 5, 2023
- Updated: AppOffering: added the
requiresEnabledOauthPerson
field. - Updated: Person: added the
oauthPersonEnablement
field.
July 29, 2023
- Updated: ReservationOffering: added the
private_reservations
field. - Updated: Site: the fields
address
,city
,state
,zip
,country
andintegration
can now be updated via the REST API.
July 22, 2023
- Updated: UI Extension: uiExtensionCreate and uiExtensionUpdate allow
description
as input arguments. - Updated: All GraphQL object types with a
description
field allowdescriptionAttachments
as input arguments. - Updated: All GraphQL object types with a
remarks
field allowremarksAttachments
as input arguments.
July 8, 2023
- Updated: Change to Workflow: Added account settings to control whether the ‘change to workflow’ deprecations can be used in API integrations with the account:
- Allow deprecated use of change in REST API
- Allow deprecated use of change in GraphQL API
- Allow deprecated use of change in Bulk API
- Allow deprecated use of change in Mail API
- Allow deprecated use of change in Webhooks API
- Updated: Calendar: added the
name
filter.
July 1, 2023
- Updated: Currency Added the
ghs
(Ghanaian Cedi) currency.
June 3, 2023
- New: UI Extensions Javascript API: added
impact
to the list of form fields that can be interacted with. - Updated: UI Extension: added the
createdBy
andupdatedBy
fields. - Updated: UI Extension: added the
createdBy
andupdatedBy
filters.
May 20, 2023
- Updated: PermissionRole added the
worflow_automator_auditor
andworkflow_automator_specialist
roles. - New: SyncSet
May 13, 2023
- Updated: TaskApproval: added the
attachment
field.
May 6, 2023
- Updated: Project: added the
portfolio_insight
view.
April 22, 2023
- Updated: Request: requestCreate and requestUpdate allow
knowledgeArticleIds
as input arguments. - Deprecated:
- Request deprecated the
knowledgeArticle
field in favor of theknowledgeArticles
field.
- Request deprecated the
April 15, 2023
- Added: Export and Import of Custom Views.
- Removed: Requests removed the unused retrieval option
requests_of_my_organization
.
April 8, 2023
- New: KnowledgeArticleTemplate
- Updated: KnowledgeArticle: added the
customFields
andtemplate
fields. - Updated: Knowledge Article: added the
template
andcustomFilters
filters. - New: Access attributes of selected items via metadata fields of custom views.
April 1, 2023
March 25, 2023
- Updated: Effort Class: added the
skillPools
connection. - Updated: Skill Pool: added the
effortClasses
connection. - Updated: Workflow: added the
phase
filter.
March 18, 2023
- New: Added fields related to charges.
- Added charge related fields to Service Offering
- Added charge related fields to Standard Service Request
- Added charges to Time Entry
- Effort Class Rates
- Updated: DiscoveredConfigurationItems Mutation: added the
DEFAULT
strategy.
March 11, 2023
- Updated: Standard Service Request: added the
slaNotificationScheme
field. - Updated: Configuration Item: added the
workflowTemplate
,recurrence
andworkflowManager
fields. - Updated: Product: added the
workflowTemplate
,recurrence
andworkflowManager
fields. - Updated: Recurrence: added the
calendar
field.
March 4, 2023
- Updated: Request added the
workflowCategory
,workflowTemplate
andworkflowType
filters.
February 25, 2023
- The meaning of the
all
KnowledgeArticleView value was updated. This view now also includes all knowledge articles provided by other accounts to the current user. This matches the oldprovided_to_me
view, which is now deprecated. The newmanaged_in_this_account
view matches the oldall
view (which is identical to the defaultcurrent_account
).
February 18, 2023
- Added
in_progress
as new value in WorkflowStatus, also applicable for the status field for Worfklows and Releases. - Added: The field
requested_by
to the ShopOrderLine REST API and the ShopOrderLine GraphQL API.
February 11, 2023
- Updated: Request: added the
knowledgeArticles
connection.
February 4, 2023
- New: Ability to view, create and delete Request Watches
- Updated: EffortClass: added the
serviceOfferings
connection. effortClassCreate and effortClassUpdate allowserviceOfferingIds
as input arguments.
January 28, 2023
- Updated: TaskFilter added the
skillPool
filter. - New: Ability to create notes via the GraphQL API.
- New: Added fields related to billing identifiers to the GraphQL API
- Added billing ID, charge ID and activity ID to Service Level Agreement
- Added billing ID, charge ID and activity ID to Time Entry
- Effort Class Charge IDs
- Standard Service Request Activity IDs
- New: Added fields related to billing identifiers to the REST API
- Added billing ID, charge ID and activity ID to Service Level Agreement
- Added billing ID, charge ID and activity ID to Time Entry
- Effort Class Charge IDs
- Standard Service Request Activity IDs
- New: SLA Financial Details import, SLA Charges import and SLA Activities import.
- Updated: Added
suppress_note_added_notifications
to thenotes
endpoints of all record types that support notes, for example Request - Notes. - Updated: Request - Notes: added the
internal
field. - Updated: DiscoveredConfigurationItems Mutation: added the
remarks
input argument.
January 21, 2023
- Updated: TaskTemplate: added category
automation
. - Updated: Task: added category
automation
. - Updated: Service Level Agreement: added the
customerAccount
field. - Updated: FirstLineSupportAgreement: documented the
pickupTarget
,pickupsWithinTarget
,rejectedSolutions
,serviceDeskOnlyResolutions
,serviceDeskResolutions
fields. - Updated: Webhook GraphQL API: added the
source
andsourceID
fields. - Updated: Webhooks REST API: added the
source
,sourceID
andwebhook_policy
fields. - Added: Ability to delete webhooks and webhook policies to the GraphQL API.
- Updated: UiExtension added the
description
field. - Updated: OrganizationFilter added the
businessUnitOrganization
filter.
January 14, 2023
- Updated: FirstLineSupportAgreement added the
supportChatPickupTarget
field. - Updated: Mail API The number of days that a received email may be added as a note to an existing completed record is no longer fixed to 28 days, but can now be configured by account administrators on the Self Service Settings form.
January 7, 2023
- Updated: Export API: add
line_separator
parameter.
December 31, 2022
- New: As an account administrator or account designer you can now copy the NodeID from the actions menu of a record in R-Service.
- Updated: ServiceOffering: added the
defaultEffortClass
field and theeffortClasses
connection. - Updated: Service Level Agreements added the
service_instances
relation.
December 17, 2022
- Updated: TaskFilter added the
taskTemplate
filter. - Updated: Person added the
guest
field. - Updated: Events API documented which parameters can be used to update an existing request.
December 10, 2022
- New: ShopArticles. These new objects are also available for export/import.
- New: ShopOrderLines. These new objects are also available for export/import.
- Updated: Organization: added the
orderTemplate
field. - Updated: Request: added categories
order
andfulfillment
. - Updated: TaskTemplate: added category
fulfillment_placeholder
. - Updated: Workflow: added category
order
and justificationpurchase
. - Updated: WorkflowTemplate: added category
order
and justificationpurchase
.
December 3, 2022
- New: GraphQL support for uploading attachments.
attachmentStorage
allows retrieval of parameters for uploading. Once uploaded the attachments can be used for: custom fields, request notes and task instructions and notes. - New: People can now also be filtered on
jobTitle
.
November 26, 2022
- New: SLA Notification Schemes and SLA Notification Rules.
- New: SLA Notification Schemes Import.
- Updated: Service Offerings added the fields
slaNotificationSchemeLow
,slaNotificationSchemeMedium
,slaNotificationSchemeHigh
andslaNotificationSchemeTop
. - Documented
..._nodeID
fields in Webhooks.
November 12, 2022
- Updated: Organization added the
contracts
connection. - Deprecated:
- Product deprecated the
category
field in favor of theproductCategory
field.
- Product deprecated the
November 5, 2022
- Updated Enumerations The word
violate
has been renamed tobreach
in several keys of thereport.standard
enumeration. - Updated: PersonFilter added the
guest
filter - Deprecated:
- Querying Workflow Object records using the
changes
connection has been deprecated in favor of theworkflows
connection. - Querying WorkflowType Object records using the
changeTypes
connection has been deprecated in favor of theworkflowTypes
connection. - Querying WorkflowTemplate Object records using the
changeTemplates
connection has been deprecated in favor of theworkflowTemplates
connection.
- Querying Workflow Object records using the
October 29, 2022
- Updated: DiscoveredConfigurationItems Mutation: added the
alternativeSources
input argument.
October 8, 2022
- New: ScrumWorkspaces, Sprints and SprintBacklogItems. These new objects are also available for export/import.
- Updated: Team: added the
scrumWorkspace
field. - Updated: Agile Board: added the
currentSprint
field. - Updated: Request, Problem, Task and Project Task: added the
sprintBacklogItems
connection.
October 1, 2022
- Updated TimeEntry: added the
started_at
field.
September 24, 2022
- Updated Task Template & Task: added the
noteBehavior
field. - Updated Project Task Template & Project Task: added the
noteBehavior
field. - Updated ServiceInstance: added the
pictureUri
field.
September 8, 2022
- Updated: RequestFilter added the
lastNoteByRequester
filter
July 23, 2022
- Updated: Currency added the Chilean Peso (
clp
) currency.
July 16, 2022
- Updated: OAuth - Client Credentials Grant R-Service’s response will have a HTTP status code 400 in case an invalid token request is made.
July 2, 2022
- Updated: Adding a note to an existing record using the Mail API
June 22, 2022
- Updated: RequestTemplateFilter added the
uiExtension
filter
June 15, 2022
- Added: Rate limit documentation for the Export API.
June 10, 2022
- Added:
Internal Notes
column to Requests Import
May 14, 2022
- Added: ProductBacklogItem added the
productBacklogEstimate
field. - Updated: ProductBacklog renamed
productGoal
andproductGoalAttachments
intodescription
anddescriptionAttachments
.
May 7, 2022
- Pagination: Removed deprecation warning about manual pagination using the
page
parameter.
April 30, 2022
- Updated Mail API: Described usage of custom fields.
April 23, 2022
- Removed: ConfigurationItem Removed the
startDate
field, which was deprecated October 16th 2021. TheinUseSince
field should be used instead. This also means thestart_date
field is also no longer available in the REST API, import/export, automation rules and the JavaScript API for UI extensions.
April 16, 2022
- Updated attachments documentation: the .Net SDK now also offers attachment support.
- Updated Task Template & Task: added the
providerNotAccountable
field and filter.
April 9, 2022
- Updated Request & Affected Sla: added the
providerNotAccountable
andproviderWasNotAccountable
fields and filters. - Updated Period: added the
providerNotAccountable
field. - Updated App Offering: added the
configurationUriTemplate
field.
April 2, 2022
- Changed: Version 2.0.0 of the C# SDK for R-Service has been released, and is now also available as a NuGet package.
- Added: Export added
generic_project_task_automation_rules
to the list of available types. - Added: AutomationRules
project_task
to the possible values of thegeneric
field.
March 26, 2022
- Added: Workflow added the
automationRules
connection. - Added: WorkflowTemplates added the
automationRules
connection. - Changed: The Workflow Templates - Automation Rules API no longer returns automation rules that are linked to task templates of the workflow template. Use the Workflow Templates - Task Template Automation Rules API instead.
- Deprecated: Tasks API the undocumented
initial_note
attribute will be removed from the API on April 23, 2022 in QA and April 30, 2022 in Production. To retrieve the initial note of a task, use the Tasks - Notes API instead.
March 19, 2022
- Updated: Languages added the Lithuanian language.
- Documented
on_backlog
as possible status value for Requests and Problems. - Documented
..._attachments
field in various REST API endpoints.
March 12, 2022
- New: Product Backlogs
- Root connection, productBacklogCreate and productBacklogUpdate mutations.
- Product Backlog Import and Product Backlog Item Import
- Requests and Problems added the
productBacklog
andproductBacklogPosition
fields.
- Updated: Languages added the Macedonian language.
- Documented
skill_pool
field for Project Tasks and Project Task Templates. - Documented
information_attachments
field for Project Categories and Project Risk Levels. - Updated description of how to add, update and delete Project Phases and Project Template Phases.
March 5, 2022
- Added: Service Level Agreement added the
customerRepresentatives
connection. - Deprecated:
- The Service Level Agreement GraphQL API has deprecated the
customerRepresentative
field in favor of thecustomerRepresentatives
connection. - The
customer_rep
field of the Service Level Agreements API has been deprecated in favor of the Service Level Agreements - Customer Representatives API - The “Customer Representative” column in exports and imports of service level agreements has been deprecated in favor of the “Customer Representatives” column.
- The deprecated fields will be removed from the APIs on June 4, 2022.
- The Service Level Agreement GraphQL API has deprecated the
February 26, 2022
- Added: Workflow Templates - Task Template Relations API
- Updated Discovery Tools to mention that discovered Configuration Items can be linked to manually entered Products based on
productID
using the discoveredConfigurationItems mutation. - Changed: As of February 19, REST API text and string filters are case sensitive, unless otherwise specified. Note: until now, the behavior of these filters was implicit and undocumented. When we recently discovered that these filters were in fact case insensitive, this was treated as a bug, which is why it was not previously announced. We apologize for any inconvenience this may have caused.
- Updated: Currency added the Omani Rial (OMR) currency.
February 12, 2022
- Updated the name of some GraphQL mutation arguments for arrays of identifiers to end on
...Ids
so they are inline with the generic naming convention:- Request mutations’
configurationItems
to configurationItemIds. - Calendar mutations’
holidays
to holidayIds. - Workflow/Change mutations’
requests
to requestIds andproblems
to problemIds. - Task template mutations’
serviceInstances
to serviceInstanceIds.
- Request mutations’
- Removed: Workflow the fields
effortIndication
andremainingEffort
, that were deprecated on October 2, 2021, have been removed. - Updated: Team added the
autoAssign
field. - Updated: Person added the
excludeTeamNotifications
field.
February 5, 2022
- Updated: Note added the option
outbound_email
to themedium
field.
January 29, 2022
- Updated: RequestTemplate added the
assign_after_workflow_completion
field. - Updated: WorkflowTemplate added the
assign_relations_to_workflow_manager
field. - Updated: DiscoveredProductInput added the
productID
field. - Updated: Task added the
failureTask
field. - Updated: WorkflowTaskTemplateRelation added the
failureTaskTemplate
field.
January 15, 2022
Important: ‘Change’ has been renamed to ‘Workflow’ throughout all R-Service APIs.
- ‘Change’ has been renamed to ‘Workflow’ throughout all R-Service APIs.
-
All API endpoints and usage of attributes which contain the word ‘change’ are now deprecated. Backward compatibility will be maintained until February 4, 2023.
Read more about the details of this adjustment on the Change to Workflow page.
- Note that there are a few (minor) breaking changes. Although we do not expect any customers to be affected by these breaking changes, please read through the corresponding section of the Change to Workflow page to ensure that you are not affected.
- Updated: Currency added the Bosnia and Herzegovina Convertible Mark (BAM) currency.
Jan 08, 2022
- Updated: ConfigurationItemFilter added the
contract
filter - Updated: ServiceFilter added the
account
filter - Updated: ServiceInstanceFilter added the
account
filter
December 25, 2021
- Removed:
asyncQueries
connection from the GraphQL API, and the associated filter and scope ‘async-query:Read’. These were accidentally added with the discoveredConfigurationItems mutation on December 11th. The asyncQuery field is the only supported way to access the asynchronous query execution.
December 11, 2021
- New: discoveredConfigurationItems mutation. This mutation is especially designed to facilitate bulk upload of new and updated configuration item information. As such it is intended as an alternative to the use of the import API as described in Discovery Tools.
- Updated: UI Extension Javascript API added the possibility to interact with the
asset
(Configuration items) field of problems and tasks. - Added: The field
allow_repeat
to the Reservation Offerings REST API and the ReservationOffering GraphQL API. - Added: The fields
recurrence
andonly_this_occurrence
to the Reservations REST API and the Reservation GraphQL API.
December 4, 2021
-
Removed: the R-Service REST API can no longer be accessed by providing an API token using Basic Authentication or query parameter.
- New: Webhooks added the following events:
request.agile-board-column-changed
- Updated: OrganizationFilter added the
parent
filter. - Updated: WorkflowFilter added the
project
filter.
November 27, 2021
- Updated: SCIM Provisioning Anyone with the account administrator role is now able configure SCIM. Previously, only the account owner was allowed to do this.
- Added a section on variables to the main GraphQL API page to highlight this feature of GraphQL and the security benefits it provides.
November 13, 2021
- Updated: ServiceFilter added the
availabilityManager
,capacityManager
,workflowManager
,continuityManager
,knowledgeManager
,problemManager
andreleaseManager
filters. - Updated: added the
mentioningMe
filter to the following GraphQL input objects: - Updated: UI Extension Javascript API added the possibility to interact with the
status
field of requests, problems, tasks and project tasks.
November 6, 2021
- Updated: The phrase ‘Most available fields for each model can be used in filters’ has been removed from the Filtering page. Instead, a new section “Filtering” has been added to the documentation page of each of the record types that are available via the REST API, which explicitly lists the fields that can be used in filters. If you need more extensive filtering capabilities, you are encouraged to use the R-Service GraphQL API.
- Updated: GraphQL API Added filters to several record types, so that the GraphQL API now supports all of the REST API filters (and many more).
- Deprecated: Pagination by manually incrementing the
page
parameter is now deprecated. Most REST API endpoints will migrate to cursor based pagination, and to make sure that you are prepared, you should start using the URLs of the Link Header as soon as possible. Support for manually incrementing thepage
parameter will be removed from the APIs on May 7, 2022. You can continue to use thepage
parameter, but you must go through the pages in order. See Pagination for more details. - Removed: Pagination The Link Header no longer contains a link to the last page of results.
The preferred way to access the last page of results is to reverse the sort order,
by flipping the minus signs.
For example, the sort order
-status,-impact,created_at,id
can be reversed tostatus,impact,-created_at,-id
. - Added: The field
resolution_duration
to the following REST APIs:
October 23, 2021
- Updated: PersonFilter added the
billable
filter. - Updated: ShortUrl added
service_survey
as value for thedataType
of a short url.
October 16, 2021
- Updated: ConfigurationItem Introduced the
inUseSince
field, this will replace the (now deprecated)startDate
field. - Updated: invoiceCreate Mutation and invoiceUpdate Mutation added the
serviceId
field.
October 9, 2021
- Updated: ConfigurationItem added the
alternateNames
field. - Updated: ConfigurationItemFilter added the
alternateNames
andproductModel
filters. - Updated: ProductFilter added the
model
filter. - Updated: InvoiceFilter added the
invoiceNr
,poNr
andusefulLife
filters. - Updated: KnowledgeArticle added the
updatedBy
field. - Updated: KnowledgeArticleFilter added the
updatedBy
filter. - Updated: ConfigurationItemRelation added the
source
field. - Updated: Invoice added the
invoice_type
field.
October 2, 2021
- Updated: Invoice added the field
depreciationStart
. - Updated: ProductCategoryFilter added the
ruleSet
filter. - Updated: Workflow added the field
actualVsPlannedEffortPercentage
. - Deprecated: Workflow deprecated the
effortIndication
andremainingEffort
fields in favor ofactualVsPlannedEffortPercentage
. The deprecated fields are still present in the APIs but always contain the value0
. The deprecated fields will be removed from the APIs on February 5, 2022. - Updated: WorkflowOrderField added the
actualVsPlannedEffortPercentage
sort order, removed theeffortIndication
andremainingEffort
sort orders. - Updated: Added the
plannedEffort
field to Problem, Request and RequestTemplate.
September 25, 2021
- Updated: Invoice added the fields
amortize
,amortizationStart
,amortizationEnd
,configurationItems
,depreciationMethod
,poNr
,rate
,usefulLife
, andsalvageValue
. - Updated: Product added the field
salvageValue
. - Updated: Workflow added the
invoices
association. - Updated: Project added the
invoices
association. - Updated: ServiceLevelAgreement added the
invoices
association. - Updated: FirstLineSupportAgreement added the
invoices
association. - Updated: ConfigurationItem added the
invoices
association, and removed fieldspoNr
,purchaseValue
,rate
,salvageValue
,usefulLife
, anddepreciationMethod
. - Updated: Contract added the
invoices
association.
September 11, 2021
- Updated: AffectedSlaFilter added the
requestedFor
filter. - Updated: Mail API updated rules for matching numbers in the subjects to existing records.
August 28, 2021
- Updated: AffectedSlaFilter added the
slaCustomerRegion
filter. - Updated: RequestFilter added the
slaCustomerRegion
filter. - Removed: InvoiceOrderField removed ability to sort on the
invoiceableSubject
field. - Updated: Holidays Import renamed the
From
/Until
columns toStart At
/End At
for consistency with the REST API and GraphQL API. - New: Survey, SurveyQuestion, SurveyResponse and SurveyAnswer. These new objects are also available for export/import.
- Updated: Service added the
survey
field. - Updated: ServiceFilter added the
survey
filter.
July 24, 2021
- Updated: ConfigurationItem added the
purchaseValueCurrency
andsalvageValueCurrency
fields. - Updated: Added the
costPerHourCurrency
field to Person and SkillPool. - Updated: Project added the
valueCurrency
field. - Updated: TimeEntry added the
costCurrency
field.
July 17, 2021
- Updated: TaskTemplateFilter added the
assignee
,team
andskillPool
filters. - Updated: ProjectTaskTemplateFilter added the
assignee
filter. - Updated: InvoiceFilter renamed the
type
filter intoownerType
. - Deprecated: Service deprecated the
provider
field in favor ofserviceProvider
.
July 10, 2021
- Updated: Added the
resolutionDuration
field to Workflow, Problem, ProjectTask, Task, Risk, Project and Request. The field has also been added as a column when exporting these models.
July 3, 2021
- Updated: AffectedSlaFilter added the
requestSource
filter. - Updated: RequestFilter added the
workflowStatus
filter. - Updated: TaskFilter added the
createdFromRequest
andrequesterOrganization
filters.
June 19, 2021
- Updated: Account added
organization
field. - Updated: InvoiceOrderField renamed
projectSubject
order toinvoiceableSubject
. - Updated: InvoiceFilter added the
workflow
,contract
,flsa
,sla
andtype
filters. - Updated: Languages added the Icelandic language.
June 12, 2021
- Updated: Note added
internal
&account
fields, removed theinternalAccount
field. - Updated: ProjectTasks added the Agile Board, Agile Board Column and Agile Board Column Position fields.
June 5, 2021
- Updated: RequestFilter add the
desiredCompletionAt
filter. - Updated: Knowledge Articles API added support for non-inline attachments.
May 29, 2021
- Updated: PermissionRole added the
financial_manager
role. - Updated: RequestTemplateFilter add the
team
andmember
filters. - Updated: Tasks added the Agile Board, Agile Board Column and Agile Board Column Position fields.
May 15, 2021
- Updated: Problems added the Agile Board, Agile Board Column and Agile Board Column Position fields.
May 8, 2021
- Updated: The ‘Apps’ section for Applications uses updated record names. ‘Integrations’ are now called App Offerings and ‘Integration Instances’ are now App Instances. This name change was also performed for the REST API and import/export.
May 1, 2021
- Added: Teams API added the
agile_board
field. - Updated: Knowledge Articles API increased size of
keywords
field to 2048 characters - Updated: Request Templates API increased size of
keywords
field to 2048 characters - Updated: Services API increased size of
keywords
field to 2048 characters - Updated: ServiceLevelAgreementFilter added the
customerRep
andserviceLevelManager
filters. - Added: Agile Board Columns API added the
remove_after
field.
April 24, 2021
- Updated: Workflow Templates API added the
phases
collection. - Updated: Workflows API added the
phases
collection. - Updated: Tasks API added the
phase
field. - Updated: Risks API added the
mitigation_target_at
field. - Updated: Applications added a section for Apps referencing the App Builder Framework on Github.
April 17, 2021
- New (in beta-test, subject to change without notice): Integrations. Also available in REST API and import.
- Updated: OrganizationFilter added the
businessUnit
filter.
April 3, 2021
- Added:
rejectionCount
field to Tasks.
March 27, 2021
- Updated: Requests added the Agile Board, Agile Board Column and Agile Board Column Position attributes.
- Added:
productCategory
field to Product. - Added: UI extension for ProductCategory and custom fields based on that to Product (also to REST API’s product_categories and products). The product custom fields can also be used to filter products via ProductCustomFilter. Export/Import of products and product categories is extended with the new columns.
March 20, 2021
- Updated: AffectedSlaFilter added the
serviceOwner
filter. - Updated: ServiceFilter added the
serviceOwner
filter. - Updated: ServiceInstanceFilter added the
serviceOwner
filter. - Updated: ServiceLevelAgreementFilter added the
serviceOwner
filter. - Updated: Time Entries REST API and GraphQL API added the Service Level Agreement and Service Instance attributes.
March 13, 2021
- New: Agile Boards
- New: Agile Boards Import
February 27, 2021
- Updated: Out of Office Periods Rest API, Import and GraphQL API added the Effort Class attribute.
- Updated: ConfigurationItemFilter added the
serialNr
andruleSet
filter. - Updated: ProductFilter added the
ruleSet
filter. - Added: WebhookPolicyCreateResponse the generated public key can now be retrieved, as
publicKeyPem
, when creating a webhook policy. - Added webhook policies to the REST API.
- Fixed:
name
filters in the GraphQL API now support values containing a comma (,
), through use of the new TextFilter. - Updated: UI Extension Javascript API - added a section to describe how to populate custom suggest fields.
February 20, 2021
- Updated: ConfigurationItemFilter added the
systemID
,assetID
andpoNr
filters. - Updated: CustomCollectionElementFilter added the
reference
filter.
February 13, 2021
- Updated: TimesheetSetting new timesheet settings option
notifyOnIncomplete
to prevent R-Service from sending notifications to people whose timesheet is incomplete. - Updated: TimeEntryFilter time entries can now be filtered based on whether they are marked as deleted.
January 30, 2021
- Updated: JIT Provisioning added support for JIT provisioning when using the Open ID Connect protocol.
- Updated: Reservations The deprecated filters
active
,upcoming
andpast
have been removed, as announced on October 24, 2020. - Updated: Out of Office Periods The deprecated filters
upcoming
andpast
have been removed, as announced on October 24, 2020. - Updated: OAuth Authorization Code Grant updated the OAuth Authorization Code Grant documentation.
January 16, 2021
- Updated: Webhooks require verification before they become active.
- Updated: Webhooks Verifying the Authenticity of a Webhook.
January 9, 2021
December 19, 2020
- Updated: documentation for CustomFilters (e.g. RequestCustomFilter) added explicit description of how to handle “select” fields and general improvements.
- Updated: filters for objects with a name field (e.g. TeamFilter and PersonFilter) now also allow offer a
name
filter. - Updated: PersonFilter added the
authenticationID
,employeeID
,supportID
andprimaryEmail
filters. - Updated: ConfigurationItemFilter added the
label
filter. - Updated: ServiceInstanceFilter and ServiceFilter added the
firstLineTeam
filter. - Updated: ReservationOfferingFilter removed the (non-functional)
source
andsourceID
filters.
December 12, 2020
- Updated: TeamView added the
managed_by_me
andcoordinated_by_me
views. - Updated: TeamFilter added the
manager
andcoordinator
filters.
December 5, 2020
- Updated: TaskStatus documented the
waiting_for_customer
status. - New: OAuth Client Credentials Grant documented the OAuth Client Credentials Grant.
- Updated: customCollectionCreate Mutation allow custom elements to be created at same time as collection using
newCollectionElements
field. - Updated: ProjectTaskFilter add
template
filter.
November 30, 2020
- New: Attachments documented how to upload attachments.
- Updated: Custom Collections added the
picture_uri
field. - Updated: Custom Collection Elements added the
picture_uri
field. - Updated: Languages added the Chinese (Traditional) language.
November 14, 2020
- Updated: OAuth 2.0 documented the Refresh Token request.
- New: AffectedSlaFilter added
businessUnit
filter. - New: WorkflowFilter added
requesterOrganization
filter.
November 7, 2020
- Updated: Language added the Basque language.
- Updated: TaskFilter renamed
member
filter toassignee
. - New: ProjectTaskFilter added
assignee
filter.
October 24, 2020
- Updated: Reservations added the predefined filters
open
andcompleted
. Deprecated the previous predefined filtersactive
,upcoming
andpast
. These will be removed on January 30, 2021. - Updated: Out of Office Periods added the predefined filters
open
andcompleted
. Deprecated the previous predefined filtersupcoming
andpast
. These will be removed on January 30, 2021.
October 10, 2020
- Updated: Knowledge Articles added the
archive_date
field. - Updated: Tasks added the
skill_pool
field. - Updated: Task Templates added the
skill_pool
field.
September 19, 2020
- Updated: GraphQL API Service Quotas.
- New: Custom Collections.
- New: Custom Collections Elements.
September 12, 2020
- New: GraphQL API.
September 5, 2020
August 7, 2020
- Updated: Authentication Updated the “Authentication” paragraph on the use of OAuth tokens and X-4me-Account, and prefering Personal Access Tokens over API Tokens. Added strong discouragements of continued use of API Tokens.
August 2, 2020
- New: OAuth 2.0
- Updated: Task Templates The
approvers
endpoint, which was deprecated on November 19, 2017, has been removed.
July 28, 2020
- Updated: Requests added the
task
field.
July 25, 2020
- Updated: Service Level Agreements added the
use_knowledge_from_service_provider
field.
July 19, 2020
- Updated: Service Offerings added the
response_target_..._in_days
andresolution_target_..._in_days
fields. - Updated: Standard Service Requests added the
response_target_in_days
andresolution_target_in_days
fields. - Updated: Affected SLAs added the
maximum_response_duration_in_days
andmaximum_resolution_duration_in_days
fields. - Updated: Task Templates added the
request_template
andrequest_service_instance
fields. - Updated: Tasks added the
request_template
,request_service_instance
andrequest
fields.
July 12, 2020
- New: Reservations
- New: Reservations Import
- New: Reservation Offerings
- New: Reservation Offerings Import
- Updated: Request
- added the
reservation
category - added the
reservation
field
- added the
- Updated: Request Template
- added the
reservation
category - added the
reservation_offerings
field
- added the
July 6, 2020
- Updated: Service Offerings added the
recovery_time_objective
andrecovery_point_objective
fields, and deprecated the fieldsmaximum_risk_of_data_loss
,offline_backup_schedule
, andrestore_duration
.
June 22, 2020
- Removed: Contacts removed
chat_hipchat
from list of valid values for thelabel
field
May 30, 2020
- Updated: The
planned_duration_in_minutes
andplanned_effort_in_minutes
fields in Tasks, Task Approvals, Task Templates, Task Template Approvals, Project Tasks, Project Task Approvals, Project Task Templates, and Project Task Template Approvals, which were deprecated on November 30, 2019, have now been removed from API responses and Exports, and they can not be used in automation rules and PDF designs anymore. Use the fieldsplanned_duration
andplanned_effort
instead.
May 29, 2020
- Updated: Authentication documented authentication using Personal Access Tokens.
April 22, 2020
- Updated: Configuration Items changed the data type of the
rate
field tointeger
. - Updated: Products changed the data type of the
rate
field tointeger
.
April 5, 2020
- Updated: Trusted Organizations Import
added
Organization Account
column. - Updated: Time Entries Import
added
Effort Class ID
column.
March 15, 2020
- New: Webhooks added the following events:
automation_rule
March 8, 2020
- Updated: Broadcasts added the
customers
field. - New: Broadcasts - Customers added the ability to list the customers linked to a broadcast.
March 1, 2020
- New: Trusted Organizations Import
- Updated: Releases added
custom_fields
,ui_extension
andattachments
. - Updated: UI Extensions added the
release
category. - Updated: added
time_spent
andtime_spent_effort_class
to
February 22, 2020
- New: Risks
- New: Risks Import
- New: Risk Severities
- New: Risk Severities Import
- New: Projects - Risks added the ability to list the risks of a project.
- New: Services - Risks added the ability to list the risks of a service.
- New: Organizations - Risks added the ability to list the risks of an organization.
- New: Webhooks added the following events:
risk.create
risk.update
risk.note-added
risk.status-changed
risk.manager-changed
- Updated: UI Extensions added the
risk
category. - Updated: UI Extension Javascript API listed the functions that can be used to interact with Risk fields.
- New: Automation Rules
- Updated: Request Templates added the
effort_class
field.
February 15, 2020
- Updated: UI Extension Javascript API it is now possible to make the Configuration items field of the R-Service Specialist Interface required using
ITRP.field('asset').required()
. - Updated: Export added clarifications to the section “Generating an export file”
February 6, 2020
-
Updated: Text Formatting removed undocumented conversion of HTML entities.
Until now, HTML Entities in rich text fields added via the API, import, or other integrations, were converted to the corresponding Unicode glyph when rendering the rich text field. However, this functionality was undocumented and has now been removed. That means that a text such as
€ 42
will now be rendered literally as€ 42
instead of€ 42
.
January 31, 2020
- Updated: Organizations added the
financialID
field. - Updated: Time Entries added the
note_id
field. - Updated: Timesheet Settings added the
require_note
field.
January 29, 2020
- New: Webhooks added the following events:
out_of_office_period.create
out_of_office_period.update
out_of_office_period.delete
- Updated: the payload in the body of Webhook events for time entries and out of office periods contains additional fields.
January 20, 2020
- New: Webhooks added the following events:
broadcast.create
broadcast.update
contract.create
contract.update
request.major-incident-status-changed
time_entry.create
time_entry.update
time_entry.delete
January 13, 2020
- Updated: People - Contacts added
chat_teams
to the list of values that can be used as Label of the contact details.
November 30, 2019
-
Deprecated the
planned_duration_in_minutes
andplanned_effort_in_minutes
fields in Tasks, Task Approvals, Task Templates, Task Template Approvals, Project Tasks, Project Task Approvals, Project Task Templates, and Project Task Template Approvals. Access theplanned_duration
andplanned_effort
fields instead. The..._in_minutes
fields have been removed from the documentation.Until May 30, 2020, the
..._in_minutes
fields will still be included in API responses and Exports, and they can still be used in automation rules and PDF designs. These fields have the same value asplanned_duration
andplanned_effort
: both sets of fields report their value in minutes.
November 25, 2019
- New: OpenID Connect
- Updated: Single Sign-On and SAML
November 18, 2019
November 13, 2019
- Updated: Workflows API added the
planned_effort
,actual_effort
,remaining_effort
andeffort_indication
fields.
November 5, 2019
- New: Skill Pools
- New: Skill Pools Import
- New: Service Level Agreements - Skill Pools
added the ability to link skill pools to service level agreements whose coverage is set to
skill_pools
. - New: People - Skill Pools added the ability to link skill pools to people.
- Updated: Services API added the
keywords
field. - Updated: Services Import added the
Keywords
column.
October 27, 2019
- New: Requests API added the
major_incident_status
field.
October 20, 2019
- New: Knowledge Articles added the
created_by
field.
October 16, 2019
- New: Workflow Types feature added for maintaining custom workflow types.
September 30, 2019
- Updated: Workflow Templates API the
justification
field is now required for workflow templates that have request templates linked to them.
September 9, 2019
- New: Calendar Hours added the ability to edit the calendar hours of a calendar.
- New: Time Entries Import added the ability to import time entries.
August 26, 2019
- New: Knowledge Articles - Service Instances API added the ability to link service instances to knowledge articles.
July 29, 2019
- Updated: People API added the
auto_translation
anddo_not_translate_languages
fields. - Updated: People Import added the
Auto Translation
andDo Not Translate Languages
columns. - Updated: Knowledge Articles API documented the new
Knowledge Article statuses. Added the
internal_specialists
,covered_specialists
,key_contacts
andend_users
fields. Changed theservice
field to be required.
July 24, 2019
- Updated: Project Tasks added the
team
andplanned_effort_in_minutes
fields. - Updated: Project Task Templates added the
team
andplanned_effort_in_minutes
fields.
July 8, 2019
- Updated: Webhooks added the parameter
payload[note_id]
to the webhook contents.
June 27, 2019
- Updated: Advanced UI Extension Examples added examples for manipulating rich text fields.
June 11, 2019
-
Updated: People added the
support_domain
predefined filter, which returns people registered in an account without including the people registered in the related directory account.The same predefined filter was also added to Sites and Organizations, The API calls
GET /v1/sites
andGET /v1/organizations
currently do not return records from the related directory account. However, in the future this will be adjusted, to bring these API calls in line withGET /v1/people
and the Sites and Organizations views in the R-Service Service.It is therefore recommended to start using
GET /v1/sites/support_domain
andGET /v1/organizations/support_domain
to prepare for this upcoming change.
June 3, 2019
- Updated: Requests API added the
no_reply
completion reason. - Updated: Workflows - Tasks API respond with
404 Not Found
while workflow is being created.
May 27, 2019
-
Updated: Advanced UI Extension Examples Deprecated jQuery features that have been removed from jQuery 3. While these features will continue to be available in R-Service for a limited time, UI Extensions that use them should be migrated as soon as possible.
Refer to the official jQuery Core 3.0 Upgrade Guide to get a full list of breaking changes.
The Advanced UI Extension Examples have been rewritten so that they no longer use deprecated or removed jQuery features. In particular:
- Replaced
.removeAttr('checked')
by.prop('checked', false)
- Replaced
.change()
by.trigger('change')
- Replaced
.change(function() ...)
by.on('change', function() ...)
, and similarly for uses of the event shorthandsblur
,focus
,click
,keydown
, and so on - Replaced
.bind(...)
by.on(...)
- Replaced
May 27, 2019
- Updated: Export API added
satisfactions
to the type of records that can be exported.
May 11, 2019
- Updated: Time Entries documented the
cost
andeffort_class
fields. - Updated: Mail API a reply to an email notification of a request (or problem/task/…) that has been completed more than 28 days ago, but which last note has been added no more than 28 days ago, now also results in a note being added to the existing request, instead of a new request being created.
May 1, 2019
-
Updated: Tasks, Task Approvals, Task Templates, Task Template Approvals, Project Tasks, Project Task Approvals, Project Task Templates, Project Task Template Approvals added the
planned_duration_in_minutes
andplanned_effort_in_minutes
fields as a replacement forplanned_duration
andplanned_effort
.As the name indicates,
planned_duration_in_minutes
contains the planned duration in minutes, whereas the originalplanned_duration
field contained the planned duration in hours.The maximum value of these fields is 600000 (= 10000 hours).
-
Deprecated the
planned_duration
andplanned_effort
fields. Access the..._in_minutes
fields instead. Theplanned_duration
andplanned_effort
fields have been removed from the documentation.For a limited time, these fields will still be included in API responses and Exports and continue to report the planned duration / effort in hours, calculated as the planned duration / effort in minutes divided by 60, rounded up to the nearest hour.
April 30, 2019
- Removed: Timesheet Settings the
track_cost_of_time_spent
field is now deprecated and has been removed from the documentation. For a limited time, the field will still be included in API responses and Exports with valuetrue
.
April 29, 2019
- Updated: UI Extensions added the
source
andsourceID
fields. - Updated: Workflows added support for archiving, trashing and restoring of Workflow records.
- Updated: People added support for archiving, trashing and restoring of Person records.
- Updated: Problems added support for archiving, trashing and restoring of Problem records.
- Updated: Releases added support for archiving, trashing and restoring of Release records.
- Updated: Requests added support for archiving, trashing and restoring of Request records.
- Updated: Time Entries added support for archiving, trashing and restoring of Time Entry records.
April 2, 2019
- Updated: Data Types documented the
time_zone
data type. It now accepts time zone values from the Time Zone Database.
March 27, 2019
- Updated: Mail API updated the default
source
field value from"email"
to"Email"
. - Updated: Events API updated the default
source
field value from"event"
to"Event"
. - Updated: Source and Source ID updated the default
source
field value from"api"
to"R-Service API"
.
March 4, 2019
- Updated: Mail API updated the Mail API rules with the new “Allow inbound email to generate new requests” and “Allow replies to be added as notes” Email Policy options.
- Updated: Export API added
notes
to the list exportable types.
February 26, 2019
- New: Okta Verified Provisioning (SCIM) Certification
- New: Defining multiple Single Sign-On configurations
- Updated: Replies to automatic notifications now generate new request if record has been in its final status for more than 28 days.
February 5, 2019
- Updated: Configuration Items the
support_team
field is no longer required when status of CI equals ‘Removed’. - Updated: People added the
employeeID
field.
January 30, 2019
- Updated: People added the
authenticationID
field. - Updated: JIT End User Access Provisioning supports
authenticationID
attribute.
January 8, 2019
- Updated: JIT End User Access Provisioning supports
primary_email
attribute.
January 5, 2019
- Updated: Renamed ‘States’ to Predefined Filters throughout the documentation. Moved the APIs listed under ‘List records relevant for API Users’ to the ‘Predefined filters’ paragraph.
December 10, 2018
- New: Email Templates Import added API for importing and exporting email templates.
December 5, 2018
- Updated:
picture_uri
is writable and can be used to update the avatar image of Holidays, Organizations, People, Product Categories, Products, Service Categories, Sites and Teams
November 24, 2018
- New: Request Satisfaction added API for setting satisfaction or dissatisfaction with the manner in which a request has been handled.
November 17, 2018
- Updated: Broadcasts added the
customers
visibility.
November 13, 2018
- Updated: Workflows added the
failed
anddisruptive
completion reasons. - Updated: Releases added the
failed
anddisruptive
completion reasons.
November 5, 2018
- Updated: Service Categories added the ability to remove service categories.
October 29, 2018
- Updated: UI Extensions removed the
approval_status
field. - Updated: Broadcasts - Translations allow removal of translations via the API.
- Updated: Knowledge Articles - Translations allow removal of translations via the API.
October 9, 2018
- Updated: Permissions added the
account_designer
and thedirectory_designer
options for theroles
field.
September 29, 2018
- Updated: Request Templates added the
keywords
field. - New: Webhooks added the
account_id
andcustom_url
fields.
September 19, 2018
- New: UI Extensions Import added documentation on importing UI extensions.
- New: Export API feature added for exporting UI extensions.
September 11, 2018
- Updated: Icons updated the list of icons.
- Updated: Workflows the manager field can now be set for new workflows. The API user is still selected as the manager of a new workflow by default.
- Updated: Product if left empty, the name field of a new product is now automatically set to the values specified for the brand, model, productID (optional) and category fields.
September 2, 2018
- Updated: Requests added the
reopen_count
field.
August 27, 2018
- Updated: Requests added the retrieval option
sla_accountability
. - Updated: Permissions added API for removing all roles from a person.
- Updated: Workflows documented the
being_created
status.
August 12, 2018
- New: Effort Classes
- New: Effort Classes Import
- New: Timesheet Settings - Effort Classes added the ability to link effort classes to timesheet settings.
- Updated: Timesheet Settings added the
request_effort_class
,task_effort_class
,project_task_effort_class
,problem_effort_class
, andtime_allocation_effort_class
fields. - Updated: Time Allocations,
Task Templates, and
Project Task Templates added the
effort_class
field. - Updated: Rate Limiting added the
X-RateLimit-Reset
HTTP header field. - New: Rate Limit API
July 29, 2018
- Updated: Requests added the
feedback
field.
July 15, 2018
- Updated: Tasks,
Project Tasks,
Task Templates, and
Project Task Templates added the
work_hours_are_24x7
field.
July 8, 2018
July 1, 2018
-
Updated: Workflows, Configuration Items, Contracts, Organizations, People, Project Tasks, Projects, Requests, Sites, and Tasks added the
custom_fields
field as a replacement ofcustom_data
.- Deprecated the
custom_data
field. Access thecustom_fields
field instead. Thecustom_data
field has been removed from the documentation.
- Deprecated the
-
Updated: added the
Custom Fields
column to the import/export of the above-mentioned record types.- Deprecated the
Custom Data
column. Use theCustom Fields
column instead. TheCustom Data
column has been removed from the documentation.
- Deprecated the
-
Updated: People added the
send_email_notifications
andshow_notification_popup
fields.
June 5, 2018
- New: Translations Import added documentation on importing translations.
-
Updated: Audit Entries added the
created_by
field. Changed theauditable
field and the references in theworkflows
field, so that they now contain the standard attributes in a reference.- Deprecated the
user
field. Access thecreated_by
field instead. Theuser
field has been removed from the documentation. - Deprecated the
display_name
attribute in theauditable
andworkflows
field. Access thename
orsubject
attribute instead, depending on the type of reference.
- Deprecated the
May 17, 2018
- Updated: CTI added the ability to specify the Request ID via the CTI interface
May 5, 2018
- Updated: Search API added the ability to search for
ci
andservice-instance
records.
April 19, 2018
- New: SCIM Provisioning for automatic provisioning of user data.
April 14, 2018
- Updated: Notes added the state
public
April 9, 2018
- Updated: Time Allocations - Organizations added the ability to link organizations to a time allocation.
March 19, 2018
- Updated: Problems added the
custom_data
field and theui_extension
field.
March 12, 2018
- Updated: JIT End User Access Provisioning supports
first_name
andlast_name
attributes.
March 9, 2018
- Updated: Product added the
productID
field. - Updated: Product Import added the
Product ID
column.
February 26, 2018
- Updated: Export API When the first column of a CSV export file is
ID
, the column header will now be enclosed in quotation marks, like this:"ID"
. This makes it more convenient to open such files in Microsoft Excel, which might otherwise incorrectly assume that the file has the SYLK format.
February 21, 2018
- Updated: Workflows Import added the
Release
column.
February 18, 2018
- Updated: Problems added the
knowledge_article
field.
February 10, 2018
- Deprecated
X-ITRP-Account
header. Use X-4me-Account instead. - Deprecated
X-ITRP-Language
header. Use X-4me-Language instead. - Deprecated
X-ITRP-Source
header. Use X-4me-Source instead. - Deprecated
X-ITRP-Export
andX-ITRP-ExportID
headers. Use X-4me-Export resp. X-4me-ExportID instead
February 4, 2018
- Updated: Search added the ability to perform searches on behalf of someone else.
- Updated: People - Configuration items added the ability to link configuration items to a person.
- Updated: Time Entries changed the organization field from read-only to required.
January 25, 2018
- Updated: Request Template renamed the following fields: self_service -> end_users, service_hierarchy_browser -> specialists.
- Updated: Request Template Import renamed the following columns: Self Service -> End Users, Service Hierarchy Browser -> Specialists.
- Updated: Knowledge Article added the keywords field.
- Updated: Knowledge Article Import added the Keywords column.
January 19, 2018
- Updated: Account added the time_format_24h field.
- Updated: People added the work_hours field.
- Updated: People Import added the Work Hours column.
November 26, 2017
- New: Invoices added for creating and maintaining invoices for projects.
- New: Invoices Import making it possible to import invoices for projects.
November 19, 2017
- New: Task Templates - Approvals makes it possible to add, update and remove the approvers of a task template and to set the planned effort for each approver.
- Removed: Task Templates - Approvers is now deprecated and has been removed from the documentation. The ability to maintain a task template’s approvers has been replaced by Task Templates - Approvals.
- Updated: Tasks added the planned_effort field for risk & impact and implementation tasks.
- Updated: Task Approvals added the planned_effort field.
- Updated: Task Templates added the planned_effort, planned_effort_workflow_manager, planned_effort_requester, planned_effort_requester_business_unit_manager, planned_effort_requester_manager and planned_effort_service_owner fields.
- Updated: Tasks Import added the Planned Effort column.
- Updated: Task Approvals Import added the Planned Effort column.
- Updated: Task Templates Import added the columns: Planned Effort Workflow Manager,Planned Effort Service Owner,Planned Effort Requester,Planned Effort Requester Manager,Planned Effort Requester Business Unit Manager.
- New: Task Template Approvals Import makes it possible to maintain the approvers and their planned effort for task templates using imports.
- Removed: Task Templates Import removed the Approvers column. The approvers of task templates can now be imported using the new Task Template Approvals Import.
November 13, 2017
- New: Search API makes it possible to search through the most relevant R-Service records for the API’s user.
- Updated: Service Offerings added the response_target_rfc, resolution_target_rfc, support_hours_rfc, response_target_rfi, resolution_target_rfi and support_hours_rfi fields.
- Updated: Request Templates added the
copy_subject_to_requests
field. - Updated: Request Templates Import added the columns: Created At,Updated At,Copy Subject to Requests.
- Updated: Knowledge Articles Import added the columns: Created At,Updated At.
- Updated: Workflow Templates Import added the columns: Created At,Updated At.
- Updated: Task Templates Import added the columns: Created At,Updated At,PDF Design.
- Updated: Project Templates Import added the columns: Created At,Updated At.
- Updated: Project Task Templates Import added the columns: Created At,Updated At,PDF Design.
- Updated: Project Task Template Assignments Import added the columns: Created At,Updated At.
November 05, 2017
- Updated: Requests added the options
duplicate
,rejected
anddeclined
to the completion_reason field. - Updated: Notes added the medium field with the options
default
,email
,system
,redacted
andautomation
.
October 23, 2017
- Updated: Just-in-Time End User Access Provisioning added the attribute ‘jit’.
September 30, 2017
- Updated: Service Offerings Import added the following columns to the import CSV file example: Response Target RFC,Resolution Target RFC,Support Hours RFC,Response Target RFI,Resolution Target RFI,Support Hours RFI
September 02, 2017
- Updated: Configuration Items Import added the Created At column and the Updated At column to the import CSV file example.
- Updated: Import API the import progress response now includes the URL of the import log when the import job has been completed successfully or with one or more unrecoverable errors.
August 12, 2017
- Updated: Service Level Agreements the coverage field option
organizations_and_sites
has been added. - Updated: Service Level Agreements the coverage field option
organization_and_descendants
has been renamed toorganizations_and_descendants
because multiple organizations can now be selected when this coverage option is selected. - Updated: Service Level Agreements - Sites feature extended so that it can also be used when the coverage field of an SLA is set to
organizations_and_sites
. - Updated: Service Level Agreements - Organizations feature extended so that it can also be used when the coverage field of an SLA is set to
organizations_and_descendants
ororganizations_and_sites
. - Removed: Service Level Agreements removed the field organization. The covered organizations of an SLA can now all be maintained using the Service Level Agreements - Organizations API.
- Updated: Service Level Agreements Import the Coverage column option
organization_and_descendants
has been renamed toorganizations_and_descendants
because multiple organizations can now be selected when this coverage option is selected.
July 30, 2017
- New: Just-in-Time End User Access Provisioning allows a support organization’s identity provider to take over the responsibility for registering and maintaining the organization’s end users in R-Service.
- Updated: Project Templates - Project Task Templates added the states
enabled
anddisabled
to make it possible to retrieve only the enabled or disabled project task templates that are related to a specific project template.
July 08, 2017
- Removed: Organizations replaced the ui_extension_id field with the ui_extension field.
- Updated: Contracts added the custom_data field and the ui_extension field.
- Updated: People added the custom_data field and the ui_extension field.
- Updated: Sites added the custom_data field and the ui_extension field.
- Updated: UI Extensions added the category options
contract
,person
andsite
.
June 22, 2017
- Updated: UI Extensions improved the advanced examples for date selection restrictions.
June 20, 2017
- Updated: Project Tasks - Assignments added the planned_effort field.
- Updated: Project Task Templates added the planned_effort_project_manager, planned_effort_requester, planned_effort_requester_business_unit_manager, planned_effort_requester_manager and planned_effort_service_owner fields.
- New: Project Task Templates - Assignments added the ability to maintain the assignments of project task templates
- Removed: Project Task Templates - Assignees has been replaced by the new Project Task Templates - Assignments API.
- Updated: Project Task Assignments Import added the Planned Effort column to the import CSV file example.
- Updated: Project Task Templates Import removed the Assignees column and added the Planned Effort Project Manager, Planned Effort Service Owner, Planned Effort Requester, Planned Effort Requester Manager and Planned Effort Requester Business Unit Manager columns to the import CSV file example.
- New: Project Task Template Assignments Import added the ability to import project task template assignments. This replaces the Assignees column of the Project Task Template import CSV file and allows a planned effort to be specified for each assignee.
June 05, 2017
- Updated: Services added the knowledge_manager field.
- Updated: Services Import added the Knowledge Manager column to the import CSV file example.
May 28, 2017
- Updated: Requests Import added the Knowledge Article column to the import CSV file example.
May 20, 2017
- New: Organizations - Time Allocations added the ability to maintain the relations between organizations and time allocations.
- Updated: Products Import added the Active CIs column to the import CSV file example.
May 15, 2017
- Updated: Account added the strong_privacy field.
May 06, 2017
- Updated: Requests added the addressed field.
- Updated: UI Extensions add several advanced examples of UI extensions with JavaScript code.
- Updated: People - Permissions features added to allow maintenance of people’s permissions.
- Removed: People the permissions field is now deprecated and has been removed from the documentation.
April 30, 2017
- Updated: People added the vip field.
- Updated: People Import added the VIP column to the import CSV file example.
- Updated: Request added the knowledge_article field.
- Updated: Knowledge Article added the times_applied field.
- New: Knowledge Articles - Requests to retrieve the requests to which a knowledge article is linked.
April 15, 2017
- Updated: People - Contacts added the chat field.
March 28, 2017
- New: Calendars added a feature for calculating the amount of active calendar time between a start and end moment.
- Updated: Mail API extended the ability to use a new email (as opposed to a reply to an automated email notification from R-Service) to add a note to an existing request. This feature has been extended to existing problems, releases, workflows, workflow tasks, projects and project tasks.
March 12, 2017
- Updated: Requests added the retrieval option
requested_by_or_for_me
. - Updated: Requests added the retrieval option
requests_of_my_organization
. - Updated: Requests added the retrieval option
assigned_to_my_team
. - Updated: Requests added the retrieval option
assigned_to_me
. - Updated: Requests added the retrieval option
waiting_for_me
. - Updated: Requests added the retrieval option
problem_management_review
. - Updated: Knowledge Article added the retrieval option
managed_by_me
. - Updated: Problems added the retrieval option
managed_by_me
. - Updated: Problems added the retrieval option
assigned_to_my_team
. - Updated: Problems added the retrieval option
assigned_to_me
. - Updated: Releases added the retrieval option
managed_by_me
. - Updated: Workflows added the retrieval option
managed_by_me
. - Updated: Tasks added the retrieval option
managed_by_me
. - Updated: Tasks added the retrieval option
assigned_to_my_team
. - Updated: Tasks added the retrieval option
assigned_to_me
. - Updated: Tasks added the retrieval option
approval_by_me
. - Updated: Projects added the retrieval option
managed_by_me
. - Updated: Project Tasks added the retrieval option
managed_by_me
. - Updated: Project Tasks added the retrieval option
assigned_to_me
. - Updated: Project Tasks added the retrieval option
open_to_me
. - Updated: Products added the retrieval option
supported_by_my_teams
. - Updated: Configuration Items added the retrieval option
supported_by_my_teams
. - Updated: Organizations added the retrieval option
managed_by_me
.
February 19, 2017
- Updated: Webhooks added the parameter
payload[audit_line_id]
to the webhook contents. - Updated: Webhooks ensured that the following parameters are included in the webhook contents whenever these fields have a value in the record that triggered the webhook event:
payload[team][account][name]
payload[team][account][id]
payload[member][account][name]
payload[member][account][id]
February 07, 2017
- Updated: Contracts string length of name field limited to 128 characters.
- Updated: First Line Support Agreements string length of name field limited to 128 characters.
- Updated: Project Task Templates string length of subject field limited to 190 characters.
- Updated: Project Templates string length of subject field limited to 190 characters.
- Updated: Service Categories string length of name field limited to 128 characters.
- Updated: Task Templates string length of subject field limited to 190 characters.
- Updated: UI Extensions string length of name field limited to 190 characters.
January 20, 2017
- New: Project Categories added for creating and maintaining the category options that can be selected for projects.
- New: Project Risk Levels added for creating and maintaining the risk options that can be selected for projects.
- New: Project Task Templates added for creating and maintaining the templates that can be used to create project tasks.
- New: Project Templates added for creating and maintaining the templates that can be used to add a set of project tasks to a project.
- New: Project Tasks added for creating and updating project tasks.
- New: Project Templates added for creating and updating projects.
- New: Project Categories Import added the ability to import the project categories.
- New: Project Risk Levels Import added the ability to import the project risk levels.
- New: Project Task Templates Import added the ability to import the project task templates.
- New: Project Templates Import added the ability to import the project templates.
- New: Project Tasks Import added the ability to import the project tasks.
- New: Projects Import added the ability to import the projects.
- Updated: UI Extensions added the category options
project
andproject_task_template
.
January 15, 2017
- Updated: Pagination limited the maximum number of records that can be retrieved as a single collection of pages to 100.000 records.
December 23, 2016
- Updated: Organizations added the state
directory
for the retrieval of organizations from the directory account of the support domain account from which the data is requested. - Updated: People added the state
directory
for the retrieval of people from the directory account of the support domain account from which the data is requested. - Updated: Sites added the state
directory
for the retrieval of sites from the directory account of the support domain account from which the data is requested.
December 17, 2016
- Updated: Mail API described the ability to specify an inbound email address for teams.
- Updated: Teams added the inbound_email_local_part field.
- Updated: Teams Import added the Inbound Email Local Part column to the import CSV file example.
- Updated: Time Entries added the deleted field.
December 03, 2016
- Updated: Time Allocations replaced the description_required field with the description_category field.
- Updated: Time Allocations Import replaced the Description Required column with the Description Category column.
November 25, 2016
- New: Knowledge Article added for adding, updating and retrieving knowledge articles.
- Updated: Webhooks added the description and mail_exceptions_to fields.
November 05, 2016
- Updated: Requests Import added the Problem, Workflow and Project columns to the import CSV file example.
- Updated: Problems Import added the Project column to the import CSV file example.
- Updated: Workflows Import added the Project column to the import CSV file example.
- Updated: People Roles Import added the Project Manager column to the import CSV file example.
October 24, 2016
- Updated: Request Templates added the urgent field.
- Updated: Task Templates added the urgent field.
October 09, 2016
- New: Export API feature added for exporting the time allocations of organizations.
- Removed: Export API the short URLs and system logs no longer get exported when the export type
all
is specified.
September 24, 2016
- Updated: Mail API added the
markdown
parameter. This parameter can be included to indicate that Markdown is used in the body of the email to define how the text for the Note field is to be formatted.
September 14, 2016
- New: Text Formatting described the formatting options for rich text fields.
September 12, 2016
- New: Organizations Time Allocations Import added the ability to import the links between organizations and time allocations.
- Updated: Broadcasts added the option
members_of_teams
for the visible_for field. Also added the related teams field and ‘Broadcasts - Teams API’
August 22, 2016
- Updated: Products added the disabled field.
August 14, 2016
- Removed: Support Efforts API has been replaced by the Time Entries API
August 06, 2016
- Updated: Mail API adjusted the rule that determines the default value for the team field of a new request. Now, when the new request is to be related to a service instance, the Support Team of this service instance also gets selected by default when the sender of the email is a member of the First Line Team or the Support Team of this service instance.
- Updated: Events API adjusted the rule that determines the default value for the team field of a new request. Now, when the new request is to be related to a service instance, the Support Team of this service instance also gets selected by default when the current user is a member of the First Line Team or the Support Team of this service instance.
July 16, 2016
- Updated: Mail API added a rule that allows a person to send an email for the generation of a new request (with or without parameters) to any R-Service account of which this person has the Specialist role.
- Updated: Tasks Import removed the Fixed Start column from the import CSV file example.
July 02, 2016
- Updated: Workflows added the manager field to the collection fields and enabled sorting on this field.
June 10, 2016
- Updated: Time Allocations added the description_required field.
- Updated: Time Allocations Import added the Description Required column.
- Updated: Time Entries added the description field.
- Updated: Requests added the first_line_team and standard_service_request fields.
May 22, 2016
- Updated: Timesheet Settings replaced the allow_overtime field with the allow_workday_overtime and allow_workweek_overtime fields.
- Updated: Timesheet Settings Import replaced the Allow Overtime column with the Allow Workday Overtime and Allow Workweek Overtime columns.
May 14, 2016
- Updated: Tasks Import added the Service Instances and Configuration Items columns to the import CSV file example.
April 26, 2016
- Updated: Requests added the
requester_resolution_target_at
field. - Updated: Time Entries added the
correction
field.
April 16, 2016
- Updated: Requests added the
assignment_count
field. - Updated: Mail API added a rule that limits updates of existing requests by incoming email without a reference in the mail header to within 28 days of their completion.
- Updated: Filtering extended the filtering capabilities to less than, less than or equal to, greater than and greater than or equal to.
April 12, 2016
- Updated: Events API added the parameter support_domain for users who are registered in a directory account.
April 11, 2016
- Updated: Mail API added the section ‘Adding a note to an existing request’.
April 10, 2016
- New: Timesheets feature added for retrieving people’s timesheets.
- Updated: Time Entries feature added for removing a time.
April 02, 2016
- New: Time Allocations feature added for making allocations available for people to register time against.
- New: Time Entries feature added for registering time.
- Updated: Requests added the created_by field.
March 26, 2016
- New: Timesheet Settings feature added for defining the settings for people’s timesheets.
March 19, 2016
- Updated: Requests added the organization field.
March 08, 2016
- Updated: SLA added the coverage option
organization_and_descendants
and the organization field.
February 29, 2016
- Updated: Problem added the waiting_until field.
- Updated: Tasks added the waiting_until field.
- Updated: Problems Import added the Waiting Until column to the import CSV file example.
- Updated: Tasks Import added the Waiting Until column to the import CSV file example.
February 17, 2016
- Updated: Broadcasts added the option
covered_for_any
for the visible_for field.
February 12, 2016
- Updated: Task Templates added the instructions field.
- Updated: Task Templates added the ui_extension field.
- Updated: Tasks replaced the Initial note field with the instructions field.
- Updated: Tasks added the custom_data field.
February 05, 2016
- Updated: Organization added the substitute field.
January 07, 2016
- Updated: People - CI Coverages has replaced People - Available CI.
December 21, 2015
- Updated: Tasks - Predecessors feature added to make it possible to add, update or remove a task’s predecessors.
- Updated: Tasks - Successors feature added to make it possible to add, update or remove a task’s successors.
- Renamed: Task Templates
task_template_parents
has becomeworkflow_templates
.
December 07, 2015
- New: Short URLs feature added for preparing short URLs for QR codes or NFC tags or simply for shortening long URLs.
November 17, 2015
- Updated: Webhooks added the parameter
payload[previous_status]
to the payload of ‘status-changed’ events.
November 06, 2015
- New: Account feature added for retrieving account, billable usage and billable users data.
November 01, 2015
- New: Webhooks added ‘status-changed’ events for requests, problems, workflows and tasks.
October 11, 2015
- New: Export API feature added for exporting the system logs.
September 16, 2015
- New: Product Categories feature added for maintaining product categories.
- Updated: Products added the rule_set field.
- Updated: Configuration Items added the rule_set field.
September 09, 2015
- Updated: Filtering extended the States feature to related records
- Updated: Notes added the state
internal
- Updated: Workflows added the release field.
August 26, 2015
- Updated: Requests added the desired_completion_at field.
- Updated: Affected SLAs added the desired_completion_at and the next_target_at fields.
August 17, 2015
- Updated: Events API extended the feature that dictates the default value for the member and status fields.
- Updated: Mail API extended the feature that dictates the default value for the member and status fields.
August 10, 2015
- Updated: Requests added the waiting_until field.
- Updated: Events API added the waiting_until parameter.
- Updated: Mail API added the waiting_until parameter.
- Updated: Requests Import added the Waiting Until column to the import CSV file example.
July 30, 2015
- Updated: Organizations Import added the UI Extension and Custom Data columns to the import CSV file example.
July 26, 2015
- Updated: Computer Telephony Integration (CTI) number matching extended beyond telephone numbers to support_id field values.
May 01, 2015
- Updated: Configuration Items - CI Relations feature extended by allowing configuration items of all product categories (with the exception of software license certificates) to have multiple parent CI relations.
April 11, 2015
- Updated: Tasks - Approvals feature extended to make it possible to add, update or remove a task’s approval.
- Updated: Service Offerings - Standard Service Requests feature extended to make it possible to add, update or remove a service offering’s standard service request.
- Updated: Configuration Items - CI Relations feature extended to make it possible to add, update or remove a configuration item’s CI relation.
- Updated: Organizations - Addresses feature extended to make it possible to add, update or remove an organization’s address.
- Updated: Organizations - Contacts feature extended to make it possible to add, update or remove an organization’s contact.
- Updated: People - Addresses feature extended to make it possible to add, update or remove a person’s address.
- Updated: People - Contacts feature extended to make it possible to add, update or remove a person’s contact.
December 14, 2014
- Updated: Mail API - Event Matching feature and Events API - Event Matching feature now take into account the requested_for parameter and is limited to requests generated over the past 24 hours.
November 26, 2014
- Updated: Task feature updated to include the ID of the workflow when retrieving, adding and updating a task.
- Updated: Requests - Configuration Items feature extended to make it possible for a configuration item to be added to, or removed from, a request.
- Updated: Problems - Configuration Items feature extended to make it possible for a configuration item to be added to, or removed from, a problem.
- Updated: Problems - Requests feature extended to make it possible for a request to be added to, or removed from, a problem.
- Updated: Problems - Service Instances feature extended to make it possible for a service instance to be added to, or removed from, a problem.
- Updated: Releases - Workflows feature extended to make it possible for a workflow to be added to, or removed from, a release.
- Updated: Workflows - Problems feature extended to make it possible for a problem to be added to, or removed from, a workflow.
- Updated: Workflows - Requests feature extended to make it possible for a request to be added to, or removed from, a workflow.
- Updated: Tasks - Configuration Items feature extended to make it possible for a configuration item to be added to, or removed from, a task.
- Updated: Tasks - Service Instances feature extended to make it possible for a service instance to be added to, or removed from, a task.
- Updated: Workflow Templates - Task Templates feature extended to make it possible for a task template to be added to, or removed from, a workflow template.
- Updated: Task Templates - Approvers feature extended to make it possible for an approver to be added to, or removed from, a task template.
- Updated: Task Templates - Configuration Items feature extended to make it possible for a configuration item to be added to, or removed from, a task template.
- Updated: Task Templates - Service Instances feature extended to make it possible for a service instance to be added to, or removed from, a task template.
- Updated: Service Instances - Configuration Items feature extended to make it possible for a configuration item to be added to, or removed from, a service instance.
- Updated: Service Level Agreements - Organizations feature extended to make it possible for an organization to be added to, or removed from, a service level agreement.
- Updated: Service Level Agreements - People feature extended to make it possible for a person to be added to, or removed from, a service level agreement.
- Updated: Service Level Agreements - Sites feature extended to make it possible for a site to be added to, or removed from, a service level agreement.
- Updated: Configuration Items - Contracts feature extended to make it possible for a contract to be added to, or removed from, a configuration item.
- Updated: Configuration Items - Service Instances feature extended to make it possible for a service instance to be added to, or removed from, a configuration item.
- Updated: Configuration Items - Users feature extended to make it possible for a user to be added to, or removed from, a configuration item.
- Updated: Contracts - Configuration Items feature extended to make it possible for a configuration item to be added to, or removed from, a contract.
- Updated: Teams - Members feature extended to make it possible for a member to be added to, or removed from, a team.
- Updated: People - Teams feature extended to make it possible for a team to be added to, or removed from, a person.
- Updated: Broadcasts - Service Instances feature extended to make it possible for a service instance to be added to, or removed from, a broadcast.
- Updated: Calendars - Holidays feature extended to make it possible for a holiday to be added to, or removed from, a calendar.
- Updated: Holidays - Calendars feature extended to make it possible for a calendar to be added to, or removed from, a holiday.
- Updated: Service Categories - Services feature extended to make it possible for a service to be added to, or removed from, a service category.
September 07, 2014
- New: Tasks - Approvals feature added for linking multiple approvers to a task.
- New: Task Templates - Approvers feature added for linking multiple approvers to a task template.
- Updated: Request Templates feature extended with the new
instructions
field. - Renamed: Request Templates the field
instructions
was renamed toregistration_hints
.
June 08, 2014
- Updated: People - Permissions feature extended with the
key contact
role.
June 01, 2014
- New: Broadcasts feature added for adding, updating and retrieving broadcasts.
March 20, 2014
- Updated: Requests feature added for retrieving the
template
field value of requests. - Updated: Workflows feature added for retrieving the
template
field value of workflows. - Updated: Tasks feature added for retrieving the
template
field value of tasks. - New: Tasks of Workflows feature added for retrieving all tasks of a workflow.
March 06, 2014
- Updated: Task Templates Import added the
Copy notes to workflow
column to task templates import files.
February 28, 2014
- Updated: Requests feature added for retrieving the
urgent
field value of requests. - Updated: Requests Import added the
Urgent
column to requests import files. - Updated: Problems feature added for retrieving the
urgent
field value of problems. - Updated: Problems Import added the
Urgent
column to problems import files. - Updated: Tasks feature added for retrieving the
urgent
field value of tasks. - Updated: Tasks Import added the
Urgent
column to tasks import files.
February 20, 2014
- Updated: Requests Import added the
Reviewed
column to requests import files.
February 13, 2014
- Updated: Configuration Item updated the description for the
product
field as it is now possible to update its value.
January 28, 2014
- New: Service Category added the Service Categories API.
- New: Service Categories Import feature added for uploading batches of service categories.
- New: Export API feature added for downloading batches of service categories.
September 09, 2013
- Updated: Webhooks added payload parameters to the Webhook contents.
- New: People feature added for retrieving people data using telephone numbers.
August 19, 2013
- New: Export API feature added for downloading batches of affected SLAs and support efforts.
August 14, 2013
- New: First Line Support Agreements Import feature added for uploading batches of first line support agreements.
- New: Export API feature added for downloading batches of first line support agreements.
July 15, 2013
- New: Workflow Templates Import feature added for uploading batches of workflow templates.
- New: Export API feature added for downloading batches of workflow templates.
June 10, 2013
- New: Export API feature added for downloading batches of specific record types.
- New: Releases Import feature added for uploading batches of releases.
- New: Standard Service Request Import feature added for uploading batches of standard service requests.
October 19, 2012
- New: Import API feature added for uploading batches of specific record types.
March 15, 2012
- New: My Inbox
- New: My Team’s Inbox
- New: Task Templates added the assign_to_requester_manager field.
- New: Workflow Templates added the recurrence fields
- Renamed: Task Templates the assign_to_manager field was renamed to
assign_to_workflow_manager
.
December 25, 2011
First version of API released.