RequestCategory

One of:

• incident : Incident - Request for Incident Resolution
• rfc : RFC - Request for Change
• rfi : RFI - Request for Information
• reservation : Reservation - Request for Reservation
• order : Order - Request for Purchase
• fulfillment : Fulfillment - Request for Order Fulfillment
• complaint : Complaint - Request for Support Improvement
• compliment : Compliment - Request for Bestowal of Praise
• other : Other - Request is Out of Scope
• case : Case