Requests - Affected SLAs API

List affected SLAs of a request

List all affected SLAs of the request with a specific ID.

GET /requests/:id/affected_slas

Response

Status: 200 OK

[
  {
    "stopped_clock_at": null,
    "service_instance": {
      "name": "New York Network",
      "id": 73
    },
    "created_at": "2016-03-14T03:00:11-06:00",
    "started_at": "2016-03-14T03:00:11-06:00",
    "support_hours": {
      "name": "24x7 (Monday through Sunday)",
      "id": 29
    },
    "downtime_start_at": null,
    "actual_response_at": "2016-03-14T03:00:11-06:00",
    "actual_resolution_duration": 0,
    "updated_at": "2016-03-14T03:14:11-06:00",
    "supplier": null,
    "stopped_clock_duration": 0,
    "resolution_target_at": "2016-03-14T13:00:11-06:00",
    "actual_response_duration": 0,
    "support_team": {
      "name": "Operations",
      "id": 11
    },
    "response_target_at": "2016-03-14T04:00:11-06:00",
    "id": 214,
    "request": {
      "account": {
        "name": "Widget North America",
        "id": "wna"
      },
      "id": 70473,
      "subject": "Windows password reset required"
    },
    "downtime_duration": null,
    "downtime_end_at": null,
    "accountability": "supplier",
    "time_zone": "Central Time (US & Canada)",
    "sla": {
      "name": "End-User Network Connectivity for Widget North America, HQ (New York)",
      "id": 34
    },
    "impact": "medium",
    "service_hours": null,
    "maximum_response_duration": 60,
    "maximum_resolution_duration": 600,
    "actual_resolution_at": "2016-03-14T03:00:11-06:00",
    "first_line_team": null,
    "standard_service_request": null
  },
  "..."
]

The response contains these fields by default.